Jonathan King Email & Phone Number

Orlando, FL, US

Lake Buena Vista, Florida, United States

• Leader of 300 hourly housekeeping/custodial cast members, overseeing the day to day operations and driving the team to meet both guest and client satisfaction goals in a 1K room luxury villa-style resort that consisted.
• Leveraged partnerships and networking skills across varied internal and external partners to ensure the high-quality delivery of finished clean rooms and public area space to maintain the quality of excellence that.
• Performed multiple successful resort regulatory walks with the State Department and AAA showcasing the features of the resort to ensure passing/successful scores were given in order to maintain the prestigious 4.
• Conduct regular quality room inspections to maintain high cleanliness standards as well as address any areas of improvement.

Lake Buena Vista, FL

• As a Guest Experience Manager, I have to supervise all elements of the guest experience, including overseeing guest flow/crowd management, managing park arrival, performing box office operations, ensuring efficient.
• Administered and managed team of 150 hourly cast members in Guest Operations division, overseeing seamless execution of diverse sporting events to deliver exceptional experiences for clients, athletes, and spectators.
• Manage event operations ranging in attendance from 5k guests to 50k guests with dynamic workloads, while adjusting operating hours and adapting staffing needs. Address and respond to clients' requests, needs, and.
• Led development of multi-tiered paid parking revenue stream by coordinating with financial systems, technology, business development, and pricing teams to provide guests with the ability to purchase both pre-arrival.

Lake Buena Vista, Florida, United States

• In this job role, I ensured the smooth execution of operations by monitoring all operational aspects, addressing maintenance needs, recording accurate parking metrics, and promptly resolving arising issues.The.
• Led daily parking services for 8-10K cars, yielding up to $100K daily revenue by managing team members, implementing processes, and offering support for optimal operation.
• Spearheaded successful relocation of rideshare operation at Disney's Hollywood Studios, enhancing guest safety and arrival experience by collaborating with various business units and rideshare companies to ensure.
• Collaborated with Global Safety Department and Park Operations Team to develop and implement pandemic related parking processes and procedures to ensure efficiency of parking operations while focusing on the safety of.

Lake Buena Vista, Florida, United States

• During my tenure in this job role, I managed the creation of a new, on-demand, fare-based transportation option for Walt Disney World Resort guests, complementing existing mass transit to enhance the guest experience.
• Collaborated with various departments, including Disney Legal, Corporate Alliances, Marketing, Guest/Cast Communication, Digital Technology, and Parks/Resort Operations to ensure seamless Minnie Van Service experience.
• Supervised casting and labor strategy for determining optimal balance of Full Time, Part Time, and College Program staffing based on guest demand, ridership, resort attendance, and fleet allocation.
• Partnered with various Disney teams, including Legal, Corporate Alliances, Marketing, and Operations, to ensure smooth Minnie Van experience for guests and cast, resulting in successful alliance with Lyft.
• Carried out inclusive biannual performance reviews for 200+ nonunion hourly Cast Members focusing on key performance objectives, performance indicators, and behavioral expectations.

Lake Buena Vista, Florida, United States

• Furthermore, I implemented a new comprehensive arrival experience at Disney's Bay Lake Tower, including Concierge, Bell Services, and Valet leading to improved guest service measurement (GSM) scores by conducting a.
• Acted as Super User for Bell Services and Front Desk Hot SOS systems implementation by ensuring smooth transition, establishing improved processes, providing feedback for system enhancements, and exceeding service.
• Served as Hot SOS product expert for Disney's Polynesian, Grand Floridian, and Coronado Springs Resorts, presenting system overviews to leadership, sharing implementation insights, and addressing cast and leaders'.
• Coordinated with various departments to create inclusive plan for implementation of Bell Services and Valet at Bay Lake Tower at Disney's Contemporary Resort.
• Managed rooms operations for 1K+ room resort, creating efficient processes to maintain cleanliness, high standards of guest service delivery for diverse clientele, and enhance cast productivity, while upholding.
• Acted as Front Office group liaison for leading team of 10 group assistants, implementing enhanced VIP arrival process and ensuring client satisfaction by partnering with Group Reservations, Convention Services, and.

Lake Buena Vista, Florida, United States

Lake Buena Vista, Florida, United States

Lake Buena Vista, Florida, United States

Lake Buena Vista, Florida, United States

Lake Buena Vista, Florida, United States

Lake Buena Vista, Florida, United States

Lake Buena Vista, Florida, United States

Lake Buena Vista, Florida, United States