Jonathan Knowles Email & Phone Number

Bellingham, Washington Area

IT Manager for AI Conversation SAAS Startup with 270 Employee - 7 remote offices Worldwide. Responsible for all Corporate IT Systems, Software and Infrastructure including Windows, Linux & Mac laptop deployment, Windows Server Administration, Corporate Networking, VOIP Communication & Data Cabling. Managed Global Corporate Helpdesk, Hiring & Firing of IT Staff, development Helpdesk Policies & Procedures and Customer Service Training. Managed Office 365 Enterprise, Google G-Suite Enterprise and AWE Enterprise. Deployed OKTA SSO solution across company and all SAAS applications. Developed & implemented Corporate RBAC Data Model. Managed IT Budgets, Software Vendors, License & Contacts.

4876 Haxton Way, Ferndale Wa 98248

Directly report to the CEO and responsible for making all Information Technology decisions in a 675 Employee 24x7 Hospitality business. Systems include: Windows Desktops, Servers & Networking, VMWare, Property Management System, Point-of-Sale, Enterprise Resource Planning, Financial/Accounting, Slot Data System, Customer Player Tracking, PBX, Virtual Server Environment, Data Warehousing, IP Surveillance, Audio Visual, MATV, WIFI and Premise Wiring. Project Management for large scale IT implementations of $2M+ including ERP/Microsoft Dynamics NAV, Bally’s Casino Market Place, Bally’s Businesses Intelligence, Bally’s Slot Data Systems, IGT Advantage System, KRONOS WFC, 3CX PBX, MAS90/200 & MICROS RES. Manager of IT Department staff of Helpdesk Specialists, Network Engineers & System Administrators. Prepared annual Operating Budgets, 5-Year CAPEX, Security Risk Assessments, Policies & Internal Controls Standards. Adherence to State & Federal Gaming Regulations, PCI Compliance and IT Best Practices. IT Project Manager for 7 expansions including 1200 Slot Machines, 206 hotel room, 6 Food Outlets, SPA/Fitness Center, 14,000 sqft meeting/event space.

Bellingham, Washington Area

UNIX System Administrator for Internet Service Provider (ISP). Setup new user accounts and co-location services, maintained Apace & IIS Web servers, performed configuration and optimization on CISCO switches / routers, and provided end-users customer support. Wrote custom PERL & UNIX shell scripts for automating billing of customer bandwidth usage. Outsourced to clients for custom script writing, programing and network administration.

Lynden, Wa

Lead Systems Administrator reporting directly to CEO of a Medical Management Organization (MSO) that provided Medical Billing, Electronic Medical Record and management services to over 100 physicians in the Pacific Northwest. Hired & managed IT Helpdesk staff that supported & trained physicians & medical practices including WAN Connectivity to HiNet (Health Information Network), user and computer accounts in Windows Active Directory. UNIX System Administration for Medical Manager, purchase and deployment of office workstation & printers, and software. Served on HiNet and PIC (Physician Information Network) Committees.

Greater Minneapolis-St. Paul Area

UNIX, Windows Server and Network Administrator for Target Stores Pharmacy IT Corporate Division. Developed project plans, wrote scripts, coordinated 3rd Party logistics and provided roll out support for deployment of new systems and software upgrades for 300+ nationwide Target Pharmacies. Created a Pharmacist Recruiting Tracking Database in Visual Basic, performed SQL reports, data extracts and wrote stored procedures. Oversaw installation of Target Pharmacy first Automated Pill Dispensing System in Minneapolis MN.

Arden Hills, Mn

Member off the programing team for a Product Data Management (PDM)/Product Lifecycle Management (PLM) software application. Designed, implemented and maintained subroutines in C/C++ OOP for Network Communications, Operating System Calls & IPC functions on UNIX, WIN32 & MacOS platforms. Established development environment & created MAKE Files in Microsoft Visual C++ and Apple Macintosh Programmer's Workshop. Setup Windows NT Server environment, deployed PC Workstations and xterm Emulators.