Program Coordinator
Greater Chicago Area
Nonprofit honoring Chicago area senior war veterans with monthly, all-expense-paid trips to D.C. to visit their memorial.- Communicated daily with team of 18 remote, programmatic volunteers responsible for the experience of 100+ veterans per flight by: coordinating transportation, a “welcome home” parade, training of one-on-one veteran assistants, and a surprise “mail call” package for each veteran containing 50+ letters from family, friends, and the Chicago community.- Managed team of 20 administrative volunteers to process new applications, thank donors, keep financial records, and respond to inquiries made to the customer service phone hotline.- Coordinated health and safety needs of veterans by managing team of 6 medical volunteers to screen, monitor, and accommodate needs. - Contributed to public relations, including coordinating four major annual fundraisers (approx. $100K revenue each), organizing and editing pre-flight publications of veteran profiles, maintaining online blog, and producing commemorative photo books.- Executed impact measurement, surveying participating veterans and producing progress reports for each flight.- Redesigned photo delivery process using facial recognition technology to make flight photographs more accessible to “digital immigrant” veterans.- Initiated senior-friendly, privacy-sensitive social network among past participants.