Jonathan L. Email & Phone Number

Gilbert, AZ, US

Netbackup disaster recovery and data management.Commvault backup, disaster recovery and data management.Veeam, disaster recovery and data management.

Phoenix, Arizona Area

System Engineer I Backups

Scottsdale, Arizona

Design and implement NetBackup solutions for small to medium size businessesManage a dynamic shared backup environment for over 50 companies: multiple master and media servers locally and remotely. Over see 1400 client machines, 3000 jobs a day remotely and over 25,0000 jobs locally, and over 850TB of data a month. Plan and execute upgrades for NetBackup.

Scottsdale, Arizona

Work and support over 30 unique customer environments ranging from NT4 to 2008 R2, with a wide range of managed solutions from Exchange, SharePoint, Hyper-V, VMware, and Citrix Worked in a large team environment with a focus on document creation and auditing and processes according to ITIL standards such as change and control management. Worked on projects.

Scottsdale, Arizona

Level I administrator is responsible for performing low level windows administration tasks and assisting higher level resources with projects as necessary. The primary focus of this position is on working issues as they are received through our ticketing system, monitoring customer systems, and developing Windows administration skills. Maintain and support.

Responsible for receipt, documentation, analysis, resolution, and escalation of customer issues regarding their ERP software, desktop systems, servers, and network environments. Responsibilities also include monitoring and reporting on batch job processing, and operational duties within the datacenter. Training co-workers on proper methods and procedures.

• Provides high quality support to client hardware and software application users across the client enterprise. Supports PC desktop hardware, operating systems, networking, the office automation suite of functions.
• Training new hires on the daily process of the help desk.
• Providing Tier II support Show less

Consulted with Fuel Quest customers, including Circle K and Yellow Freight Company, on technical support issues related to Fuel Management Support application. Troubleshot end-user application issues, gathered detailed information, identified system bugs, attempted to reproduce technical challenges, produced exceptional documentation / screen shots for.

Installed applications at customer sites from project initiation to roll-out phase, which included conducting requirements gathering sessions, leading weekly progress meetings, producing documentation, creating test environments on four separate machines, debugging system challenges, and providing product support subsequent to go-live process. Conducted.

Managed and directed all phases of product qualification and problem report tracking for the Aspen Retail system. Tested new retail software applications in clean / test machine environments and reinstalled applications when required. Provided end-user application support. Ran queries and produced reports for upper management.