Jonathan L. Email & Phone Number

Gilbert, Az, Us

Netbackup disaster recovery and data management.Commvault backup, disaster recovery and data management.Veeam, disaster recovery and data management.

Phoenix, Arizona Area

System Engineer I Backups

Scottsdale, Arizona

Design and implement NetBackup solutions for small to medium size businessesManage a dynamic shared backup environment for over 50 companies: multiple master and media servers locally and remotely. Over see 1400 client machines, 3000 jobs a day remotely and over 25,0000 jobs locally, and over 850TB of data a month. Plan and execute upgrades for NetBackup servers and clients, DataDomain DDR appliances and Quantum Scalar i2000. Install and support DataDomain DDRs for backups and… Show more Design and implement NetBackup solutions for small to medium size businessesManage a dynamic shared backup environment for over 50 companies: multiple master and media servers locally and remotely. Over see 1400 client machines, 3000 jobs a day remotely and over 25,0000 jobs locally, and over 850TB of data a month. Plan and execute upgrades for NetBackup servers and clients, DataDomain DDR appliances and Quantum Scalar i2000. Install and support DataDomain DDRs for backups and replication using OST, NFS and CIFS. Configure NetBackup Storage Lifecycle Policies to manage multiple duplication's of backup data using OST, SSO and Advanced disk options. Install and configure hardware upgrades of Quantum Scalar i2000. Provide escalation support for backup issues dealing with Windows, Linux, Unix, MS SQL, Oracle, Informix, MS Exchange, SharePoint and Lotus Notes clients. Configure Aptare StorageConsole for monitoring backups, disk utilization and SAN fabric. Develop/update Windows PowerShell scripts to simplify management of NetBackup and customize VBS scripts to integrate with Nagios monitoring. Show less

Scottsdale, Arizona

Work and support over 30 unique customer environments ranging from NT4 to 2008 R2, with a wide range of managed solutions from Exchange, SharePoint, Hyper-V, VMware, and Citrix Worked in a large team environment with a focus on document creation and auditing and processes according to ITIL standards such as change and control management. Worked on projects and customer rollouts along with the daily request, failure and server maintenance tickets. Perform problem determination and… Show more Work and support over 30 unique customer environments ranging from NT4 to 2008 R2, with a wide range of managed solutions from Exchange, SharePoint, Hyper-V, VMware, and Citrix Worked in a large team environment with a focus on document creation and auditing and processes according to ITIL standards such as change and control management. Worked on projects and customer rollouts along with the daily request, failure and server maintenance tickets. Perform problem determination and resolution Actively troubleshoot all system errors and failures Implement O/S patches as required. Also in the process of becoming a netbackup administrator Show less

Scottsdale, Arizona

Level I administrator is responsible for performing low level windows administration tasks and assisting higher level resources with projects as necessary. The primary focus of this position is on working issues as they are received through our ticketing system, monitoring customer systems, and developing Windows administration skills. Maintain and support Windows-based systems and related software. Perform problem determination and resolution.General knowledge with current Windows operating… Show more Level I administrator is responsible for performing low level windows administration tasks and assisting higher level resources with projects as necessary. The primary focus of this position is on working issues as they are received through our ticketing system, monitoring customer systems, and developing Windows administration skills. Maintain and support Windows-based systems and related software. Perform problem determination and resolution.General knowledge with current Windows operating system. Understand commands and utilities and troubleshooting for common problems. Show less

Responsible for receipt, documentation, analysis, resolution, and escalation of customer issues regarding their ERP software, desktop systems, servers, and network environments. Responsibilities also include monitoring and reporting on batch job processing, and operational duties within the datacenter. Training co-workers on proper methods and procedures, monitoring multiple systems, checking batch jobs, running batch jobs, backing up storage media, monitoring multiple email accounts… Show more Responsible for receipt, documentation, analysis, resolution, and escalation of customer issues regarding their ERP software, desktop systems, servers, and network environments. Responsibilities also include monitoring and reporting on batch job processing, and operational duties within the datacenter. Training co-workers on proper methods and procedures, monitoring multiple systems, checking batch jobs, running batch jobs, backing up storage media, monitoring multiple email accounts, assisting customers with troubleshooting software issues, time management, multitasking, and data entry. Manage daily off site tape data storage, Provide desktop support and point of sale system support, customer interactions using ITSM issue management software Show less

Provides high quality support to client hardware and software application users across the client enterprise. Supports PC desktop hardware, operating systems, networking, the office automation suite of functions installed on desktop PCs, and specific software applications associated with the client Business Units. Works closely with users and other support teams to ensure that the functionality and availability of the desktop devices and applicable software satisfies requirements. Makes sure… Show more Provides high quality support to client hardware and software application users across the client enterprise. Supports PC desktop hardware, operating systems, networking, the office automation suite of functions installed on desktop PCs, and specific software applications associated with the client Business Units. Works closely with users and other support teams to ensure that the functionality and availability of the desktop devices and applicable software satisfies requirements. Makes sure that support activities include problem investigation, resolution, follow-up, and continuous improvement, and ensuring compliance to enterprise standards and guidelines regarding client hardware and software support. • Training new hires on the daily process of the help desk.• Providing Tier II support Show less

Consulted with Fuel Quest customers, including Circle K and Yellow Freight Company, on technical support issues related to Fuel Management Support application. Troubleshot end-user application issues, gathered detailed information, identified system bugs, attempted to reproduce technical challenges, produced exceptional documentation / screen shots for submission to developers on recurring problems for possible future programming fixes. Created and updated new and existing functionality user… Show more Consulted with Fuel Quest customers, including Circle K and Yellow Freight Company, on technical support issues related to Fuel Management Support application. Troubleshot end-user application issues, gathered detailed information, identified system bugs, attempted to reproduce technical challenges, produced exceptional documentation / screen shots for submission to developers on recurring problems for possible future programming fixes. Created and updated new and existing functionality user guides. Performed application implementations at customer sites, including gathering customer requirements, blueprinting solutions, collaborating with internal resources on customized functionality, completing interface design documents, configuring software, and converting data utilizing standard routines. Provided training and support to customers during roll-out and post-implementation phases. Show less

Installed applications at customer sites from project initiation to roll-out phase, which included conducting requirements gathering sessions, leading weekly progress meetings, producing documentation, creating test environments on four separate machines, debugging system challenges, and providing product support subsequent to go-live process. Conducted end-user training for up to 25 individuals on various applications.

Managed and directed all phases of product qualification and problem report tracking for the Aspen Retail system. Tested new retail software applications in clean / test machine environments and reinstalled applications when required. Provided end-user application support. Ran queries and produced reports for upper management.