Jonathan Lake Email & Phone Number

Systems Support Engineer that is responsible for troubleshooting technology problems at a high level in a variety of disciplines including virtualization,storage, server hardware, Microsoft applications and services (AD, Exchange, O365), and various other applications for our customer environments. I provided excellent support in these areas while managing.

Grand Rapids, MI

• IT Manager responsible for setting direction of technology initiatives for the organization; developing the members of the team; managing vendor relationships; as well as researching, suggesting, budgeting for and.
• Set departmental direction to help attain the company goals and initiatives
• Lead moving our infrastructure to 2 datacenters without interruption to the business, increasing availability and scalability as the company grew
• Developed and implemented an information security program, including security policies, controls, and security awareness training. Used ISO27001 as a framework.
• Developed and implemented a business continuity and disaster recovery plan, which is tested annually.
• Managed vendors and costs.

Greater Grand Rapids, Michigan Area

• Systems Administrator responsible for maintaining all aspects of a heterogeneous network infrastructure, building development environments for software developers, and picking up new technologies as the company expands.
• Completed a move to off-site colocation facility to provide for Disaster Recovery and infrastructure growth.
• Implemented monthly, quarterly, and yearly pro-active maintenance tasks keeping downtime to a minimum.
• Implemented network and server monitoring utilizing Opsview initially, then moving to PRTG. Previously there had been no systems monitoring in place.
• Greatly improved network layout to allow for company growth, both on-site and moving to an off site data center; from a flat architecture to a segregated architecture utilizing VLAN’s and security zones with L3.
• Proactively work with developers to deploy needed platforms in a timely manner while not over-provisioning systems.

Grand Rapids, MI

• Leading an effort to bring the Lawson ERP system into a Tier 1 application
• Brought the Disaster Recovery plan of Lawson to a working state. Prior to this there had been no successful DR test.
• Worked as part of a team to update Lawson, WebSphere, Oracle, and AIX to the latest release levels with minimum interruption to the business
• Implementing application monitoring for Lawson ERP system.

Houston, TX

• Accomplishments:
• Implemented multiple VMware vSphere environments saving the company thousands of dollars with server virtualization technologies, reducing data center foot print, and easing the management of servers
• Reduced the cost of cellular service by actively working with ATT to determine the billing plans best suited for our usage
• Improved the uptime and reliability of network services and devices in the Houston office
• Implemented a working Disaster Recovery plan covering key critical business applications which is tested annuallyManage all aspects of IT for the Houston office in a 24x7 setting, including:
• Purchasing hardware and software

Grand Rapids, MI

• Monitor the operation of the mainframe and take action on issues as they arise
• Control mainframe jobs via ESP scheduler
• Monitor the status of enterprise network devices (servers, switches, routers, access points)
• Configure Cisco switches
• Assist with management of SolarWinds network monitoring
• Maintain current documentation and procedures for the department to follow

Dallas, TX

• Lead engineer in deployment of McAfee AntiVirus to approximately 24,000 endpoints
• Analyzed and Improved RSA Remote Access configuration
• Wrote perl script to format vulnerability scan output data into excel spreadsheets saving a colleague a full day of work once a month as well as improving the accuracy of the reports

Grand Rapids, MI

• Maintained and Administered enterprise security for a 4000 user base enterprise. Security included RSA SecurID server on Unix platform, Active Directory, Sun ONE Directory Services, SurfControl Email and Web Filter.
• Two RSA SecurID servers (Primary and Secondary) with 1500 user accounts, replacing expired key fobs, and troubleshooting of escalated key fob issues
• Active Directory and Group Policy management
• Two load balanced Sun ONE Directory Server LDAP services which supported Unix environment authentication as well as enterprise customer facing website user database containing 115,000 records.
• Created Perl scripts to create and modify LDAP user accounts
• Three load balanced Surf Control email and website filtering servers.

Grand Rapids, MI

• Troubleshoot and Resolve problems with pc’s and network devices over the phone
• Troubleshoot network problems, remote access, and home wireless networks
• Escalate problems to Tier II level groups if needed
• Accurately log calls into HelpQ problem ticket software