IT Specialist, Gamma Healthcare Inc, Poplar Bluff, MO Primary technical resource for several hundred users and related hardware covering 14 states in a HIPAA compliant environment. Strong focus on remote support for all workstations and mobile devices. Led project to plan and deploy Verizon MDM solution for cellular hotspots. Familiar with Active Directory, group policy and Google Workspace. Managed logistics of all user hardware shipping and receiving as needed for in office repair and… Show more IT Specialist, Gamma Healthcare Inc, Poplar Bluff, MO Primary technical resource for several hundred users and related hardware covering 14 states in a HIPAA compliant environment. Strong focus on remote support for all workstations and mobile devices. Led project to plan and deploy Verizon MDM solution for cellular hotspots. Familiar with Active Directory, group policy and Google Workspace. Managed logistics of all user hardware shipping and receiving as needed for in office repair and troubleshooting. Responsible for planning and implementing all structured cabling. Coordinated with systems administrator to source and deploy all user hardware. Created and refined desktop and laptop imaging solution to improve hardware provisioning and reduce setup times. Regular duties involved password resets, user onboarding and offboarding, VPN setup and troubleshooting of both Windows and Ubuntu. Liaison for industry specific vendor support (Copia, Medimatrix). Show less

IT Technician, Three Rivers College Poplar Bluff, MO Hardware preparation and staging for classroom and lab deployment. Structured cabling for switching and wireless systems. Traveling technician for on-site support for remote campuses, focus on troubleshooting and remediation of desktop. “Boots on the ground” technician for network administrators assisting with projects at satellite campuses.