Jonathan Levert Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Responsible for the effective delivery of projects by understanding the client’s requirements, systems and processes - Responsible for the onboarding of partners to our platform, providing support for testing and ad hoc question throughout - Capturing client requirements, designing the solution, documenting and obtaining sign off - Supporting the Eagle Eye PM to ensure that projects are delivered on time and to budget - Writing and collating user stories and continuing to… Show more - Responsible for the effective delivery of projects by understanding the client’s requirements, systems and processes - Responsible for the onboarding of partners to our platform, providing support for testing and ad hoc question throughout - Capturing client requirements, designing the solution, documenting and obtaining sign off - Supporting the Eagle Eye PM to ensure that projects are delivered on time and to budget - Writing and collating user stories and continuing to manage the user stories through to delivery, including testing - Supporting the client by raising and triaging issues with the QA team during the user acceptance testing process - Escalating critical issues to the PM - Developing positive and productive relationships internally with Project Delivery, Development and - - Technical Support, and externally with customers, external partners and service providers. These relationships extended colleagues and clients in Canada, Europe, India, USA and Australia - Providing support to the department during the onboarding of major new clients, product roadmap development, new product releases, service upgrades and changes driven by new and existing customer requirements - Develop a strong technical understanding of our own and client’s system- Bridging the gap between customer and product- Assisting with the ongoing client relationship to drive satisfaction- Participating in technical design reviews and workshops - Obtaining input from internal teams including product, development and architecture Show less

Toronto, Canada Area

- Performed data analysis from multi-dimensional arrays, databases and spreadsheets to build knowledge and provide solutions to issues relating to code expansions and data cycles. - Liaised with Stakeholders and collaborated with fellow colleagues to gather business requirements and used problem solving skills to implement solutions to alleviate Business challenges.- Facilitated the resolution of IT and Business issues - Elaborated communication to inform Business users &… Show more - Performed data analysis from multi-dimensional arrays, databases and spreadsheets to build knowledge and provide solutions to issues relating to code expansions and data cycles. - Liaised with Stakeholders and collaborated with fellow colleagues to gather business requirements and used problem solving skills to implement solutions to alleviate Business challenges.- Facilitated the resolution of IT and Business issues - Elaborated communication to inform Business users & developers of up-coming system database and enhancement releases.- Coordinated the successful completion of quality deliverables. I understood the timelines and re-routed tasks to other colleagues if late delivery of assignments risked impacting the project’s critical path- Produced detailed documentation, including Business Requirements and Training documents in a complete, accurate, structured and self-contained format. This documentation format facilitated future documentation updates. - Used SharePoint developer to build web pages leveraging data to facilitate dynamic contents. - Performed & simplified various tasks with macros and queries across multiple external databases to streamline processes- Implemented role based security authentication for the access of relevant data varying by the user access permissions - Created various training videos in both English and French- Operated as acting manager while actual manager was on vacation or leave- Performed various customer service tasks including responding to emails, understanding issues faced by people using multiple Ministry of Education applications and providing user friendly explanations and solutions- Performed meticulous record keeping of client issues- Liaised with Stakeholders, Managers and colleagues to report on project status - Tested various datasets to ensure data quality Show less

Toronto, Canada Area

- Worked closely with Legal Operations Analyst to analyze and provide knowledge and solutions needed for development of multi-user litigation database. - Created a search function incorporating multi relationship tables in Forms and Reports. - Set up editing restrictions for front end users and permissions for admin users. - Helped to facilitate linking of information through use of queries; to enable users to select data from the list for viewing/editing; and to select multiple… Show more - Worked closely with Legal Operations Analyst to analyze and provide knowledge and solutions needed for development of multi-user litigation database. - Created a search function incorporating multi relationship tables in Forms and Reports. - Set up editing restrictions for front end users and permissions for admin users. - Helped to facilitate linking of information through use of queries; to enable users to select data from the list for viewing/editing; and to select multiple data in various order and print reports. - Prepopulated data fields with static data (and to be able to change data without affecting previously entered records). Show less