At Rock Dental Brands, my role as Information Technology Manager harnesses a solid foundation in network support and help desk operations refined over multiple years in IT. Having recently transitioned from Support Systems Administrator at Westrock Coffee Company, my focus is on ensuring seamless connectivity and robust IT infrastructure.Within my current position, I apply my CompTIA Network+ certification to address complex technical challenges. My approach to IT management revolves around maintaining high levels of customer satisfaction and upholding the continuous performance of critical systems, a commitment evidenced by my previous success in managing 24/7 connectivity for essential operations.