Jonathan Li Email & Phone Number

Irvine, California, United States

Los Angeles, California, United States

▪ Communicated with the police department on campus while patrolling areas using radios with penal and radio codes, quickly and precisely describing dangerous scenarios under criminal activity, resulting in a 10-20% reduction in criminal activity during my tenure ▪ Guarded buildings like libraries and residential halls, and maintained the rules set by UCLA, dissuading crime personally at least a dozen times ▪ Worked on an initiative to improve community relations by connecting dorm Resident Advisors, police, and the general community; acting as the middleman to create a more comfortable relationship between the parties, in turn, improving relationship scores by 30%.

▪ Used Excel functions to streamline insertion of order data such as date, customer address, etc., improving customer support productivity and accuracy which increased by 50-75% ▪ Using Excel, analyzed and collected customer feedback into a digestible and useful format to streamline answering customer tickets, leading to an increased customer satisfaction score from 8 to 10 ▪ Utilized Jira to answer tickets and communicate with customers, solving customer needs issues in an efficient and timely manner

Arcadia, California, United States

Responsible for doing all preparatory work before restaurant openingResponsibilities also include tasks of waiter, busser, cashier

Bachelor Of Science - Bs, Mathematics Of Computation

Activities and Societies: Zeta Phi Rho, UCLA Chinese Music Ensemble

High School Diploma