Help Desk Technician
Provided Tier 1, 2, and 3 help desk support for 328 users across 7 domains/programs. Provided hardware and software maintenance for 631 pieces of equipment – including desktops, laptops, tablets, VoIP’s, and MFD’s. Served as Information Assurance Officer and Cyber Security Liaison for squadron. - Executed 2 major image updates to computer fleet which.