Head of the Financial Intelligence Unit (FIU) managing a team of Compliance Officers with a reporting line to the APAC FIU Head and the Country AML Head. The role oversees AML investigations, SMR reporting, Compliance advisement on High Risk KYC relationships/systems, financial crime/screening escalations with Board and Senior Management reporting, metrics etc., while acting as an advisory point and training to Business/outsourced Hubs on all Financial Crime related work and projects. The role additionally includes being the key SME for Citi's Transaction Monitoring and Sanctions Program for the Australian and New Zealand Retail and Institutional Business.

Hired as an SME on Sanctions and was part of a team of AML Compliance Officers with Line 2 roles and responsibilities including: - Providing advice to the Business on Sanctions related issues, deviations, processes, risk assessments and projects. Responsibilities include match escalations, management of lists, ignore list criteria, list optimisations and representing AML Compliance in Governance meetings. - Conducting AML and Sanctions OFAC Risk Assessments on an annual basis. - Transaction Monitoring and Investigations including Governance of outsourced Hubs on Sanctions and Transaction Monitoring alerts, including provision of training of new methodologies/risks and updated Country Training- Conduct investigations escalated from various businesses across Consumer and Institutional and provide recommendations for SMR filing/no-filing decisions - Provide training to new hires to the AML Compliance team on Investigations, Sanctions and AML related processes. - Review and approve Business processes, escalating Issues and Corrective Actions, in ensuring they are managed to ensure all franchise risks/gaps are documented and managed. - Responsible for oversight over Regulatory Reporting processes such as Threshold Transaction Reports (cash), SMR and IFTI related processes and issues - Support the AMLCO in regulatory issues including reviews conducted by Internal Audit and AUSTRAC.

Managed and ensured the migration of Business AML functions into a central Consumer Business Support Unit as a newly setup AML Operations department reporting into the Business with oversight by the Country AML Head. Performed capacity planning, process development and hired/trained staff in performing various roles such as customer call outs, Customer Due Diligence completion and Transaction Monitoring functions on behalf of the business. Additionally developed processes, and implemented Quality Assurance roles. Managed a team of 10 staff in ensuring alerts are managed timely while providing continuous feedback on quality. Setup MS Access Databases for Staff KPI management, developed trackers, pivot charts and tables to ensure weekly MIS reporting to Management. Co-ordinated the setup of Operational Risk Control Assessments and collated monthly monitoring results for monthly Control meetings. Additionally involved in various AML related projects such as enhancements in CDD system, HRAC system, advised on Rainbow system migrations. Additionally performed training to Outsourced Hub analysts which saw a reduction of poor quality escalations to Australia by 50%

Promoted within the team to have additional responsibilities including being a Delegate to the Business Controls Head for the Retail Bank which encompasses teams for Quality Assurance Testing, Sales Surveillance and AML. Manager of a small AML Support Team of five staff which supports the Branch Network and Mortgage Business performing daily Transaction Monitoring of AML Alerts inclusive of Suspicious Activity Reporting. Perform quarterly review of Quarterly Customer Risk Alerts and Quality Control checks. Business Representative for Customer Due Diligence projects, High Risk Account Classification projects, AML reporting and approvals. Management of Corrective Action Plans for AML as well as general Retail Business Issues, Reviews and Audits.

Following my transfer from Citi Malaysia to Citi Australia, I joined the Retail Bank Business in their Business Controls Team. The role involved providing daily advisory services to staff within the branch network, as well as business units within Retail Bank including Investments/Treasury, Marketing, Deposits, Surveillance Teams etc. Worked with Country Compliance, Fraud, Legal and Retail Operations in Sydney as well as outsourced team in India on process improvements. Creation of revised new hire training for Retail Business on Controls. Perform quarterly branch visits for internal risk and control review/audit, implementation of corrective actions and branch training. Delegated from the Business Controls Head on projects, process exceptions and credit approvals. Additionally acted as lead project representative for Australia on Global AML system implementation and due diligence inventory for the Retail Business and branch network. Involved in Audit preparation projects including analysis and clean up of customer data through excel vertical lookup formulas and pivot tables. Assisted on internal fraud investigations in Australia, which included working with external auditors including the Implementation of revised branch controls and policies for branch network in response to Global Fraud

Report to Retail Bank Sales Compliance Head and work closely with the Country Head of AML, Country Investment Compliance Head and front liners from Citi branches. Responsibilities include conducting quarterly self assessments to ensure current processes meet the requirements, reviewing processes and identify gaps to mitigate any potential risks. Updated inventory of regulations, rules, practices and guidelines for country retail banking sales processes via Compliance Plan. Ensure that systems and Anti Money Laundering (AML) processes meet the requirements of both group and regulatory standards. Experienced in Peer Reviews, Audit Risk Reviews and Issue Tracking process rectifications. Review, maintain due diligence material on High Risk, Politically Exposed Persons (PEP) and Top High Net Worth Individuals – with annual presentation to the Retail Bank Head and Country Business Manager. Responsible in conducting reviews, authorization and escalation through suspicious activity reports and through online AML monitoring system. Conduct General Compliance Training and Forms Training for New Hires, inclusive of Investment Sales Related applications and processes. Provide training, advice to front liners. Conduct compliance training and responsible for updating employees and line managers on compliance related matters. Prepare country wide monthly compliance bulletins for Retail Bank.

Moved from the front line to the Business Compliance Team where responsibilities included: Assisting the team in development and maintenance of Citi's enterprise-wide compliance management risks. Organize document requests and compliance information for compliance examinations. Regularly updated compliance programs or roadmaps offering details about Bank activities and regulatory requirements to ensuring compliance with the regulations. Monthly reporting of sanction individual accounts and high risk account monitoring. Provided training and guidance to all new hires and existing staff where required and participated in special projects.

Moved to the Retail Bank as a Senior Personal Banker where the role involved being an assigned Personal Banker to a portfolio of affluent customers for Citibank. KPI’s include acquiring new customers and generate new leads for acquisition purposes. Active management of CitiBanking customers with the focus on growing portfolio in acquisition and investments for revenue generation. Identify key target market individuals that suit CitiBanking or CitiGold (priority banking) profiles to establish a banking relationship. Establish portfolio by getting referrals and conducting mini seminars for customers.Provide advisory services and recommendation on Wealth Management products and services ie. mutual funds, structured products, bonds insurance, deposit, credit card and Mortgage products

Joined Citi as a Contractor in the Investment Sales Team which the key role is to acquiring affluent customers for Citibank for investment products. Identify key target market individuals /corporate, high net-worth individuals to establish investment banking relationship with the bank. Ensure growth own customer portfolio that solely to generate continuous Investment revenue to the bank. Provide advisory services to customers on their current investment and educate new prospects for a new investment account. Analyse economic and financial data in relevance to customer’s financial situations for the purpose of providing ongoing advice on investment instruments that suit a customer’s profile.