Currently responsible for shaping and delivering the local workforce planning process for 15 separate Platform teams within the Consumer Relationships & Consumer Lending business'. Working with key stakeholders and senior leaders to identify which strategic people and technology initiatives to focus on in order to achieve various operational efficiencies over the next five year operating period.

Expanded remit to also include responsibility for the E2E recruitment and onboarding journey for perm and temporary resource within the Retail Transformation division (c.5,000 FTE). Line managing a team of 14+ to deliver on all aspects of the people operations workstream and achieve stretching resourcing targets whilst continuing to embed return to office plans and future workplace models within our Value Streams.

Initially seconded in to assist delivery of the end-to-end re-organisation of the Retail Transformation OD (c.5,000 FTE) on a six-month programme before becoming FoW programme lead for the Retail Transformation division with responsibility for the subsequent mapping of the return to office (RTO) plans, property footprint and future workplace models & principles as the organisation continues to transition towards more innovative and hybrid ways of working.

Operating cross functionally to resource up a number of Retail & Consumer Banking Value Streams within Group Transformation. Working with senior business leads across various Labs and Feature Teams to embed Agile methodologies and recruit high calibre candidates across multiple locations and disciplines such as Scrum Master, Product Owner, Business Analyst and Developer/Engineer.

Implementing innovative and strategic new ways to support the Group Transformation division in understanding its KPIs and to accelerate the speed and transparency of decision making at all levels, based on cutting edge MI. In doing so we are also driving a cultural step change in the way that the organisation uses information and insight to shape our Bank of the Future change agenda.

Working on the target operating model (TOM) and future strategy of a new team within the Chief Operating Office of the newly formed Group Transformation Division (c.10,000 FTE). Integrating legacy Business and IT Change teams into a harmonised and efficient organisational design whilst also adopting new ways of working, such as Agile and Scrum methodologies, to aid the transition.

Reporting directly to the Digital Chief Operating Officer, responsible for a number of operational and people initiatives including; E2E recruitment strategy, headcount & sanctioning, resource management, org design, FTE forecasting, budgeting & reporting and People MI for the Digital Banking division. Managing a small but dedicated team to ensure compliance across a variety of cost management units whilst working closely alongside Finance and HR business partners to resource up and build a completely new and unique Digital bank within the wider organisation.

HR Operations & Change partner for the Risk division and the newly formed Digital Banking division of LBG. Accountable for managing the HR workflow to deliver or support on a wide range of projects and cyclical business initiatives, such as: headcount tracking & forecasting, organisational design, colleague engagement, resourcing, performance & talent management, reward, business restructures and simplification / transformation activity.

Accountable for co-managing the Programme Management Office for five Platinum HR Change programmes and numerous Gold and Silver projects across the Group Exec Functions HR department. Ensuring delivery milestones were met through project governance, milestone reporting & tracking, identifying and mitigating risks & issues, stakeholder management and business continuity planning.

Two year graduate programme encompassing 4 x six-monthly placements in various divisions across Lloyds Banking Group, roles held in the following capacities: 1) Executive Assistant to Wales Regional Retail Director, Retail Banking - Cardiff2) Project Manager for Pan-European Integration Programme, International Banking - Brussels 3) Front Line Manager for Savings, Investments & Pensions complaints handling team, Group Operations - Gillingham 4) Credit Risk Manager for Ireland Business Support Unit, Commercial Banking - London