Jonathan Lopez Email & Phone Number

Beaverton, Oregon, United States

Provide proper satisfaction of customer and vehicle related problems, meeting determined service sales objectives and the through accurate performance of designated administrative activities. In charge of maintaining our service loaner car fleet, in charge with upholding Audi Beaverton in high level of service and quality craftsmanship as well as ensuring.

Beaverton, Oregon, United States

Interact with prospective retail/wholesale customers in providing accurate/correct vehicle parts. Maintaining and tracking parts inventory. Answer telephone and greet customers & vendors in a friendly and professional manner. Interact with the Service Team to coordinate parts for vehicle repair and service.

Hillsboro, OR

Secure and analyze claim documentation; make benefit decisions and payments on life insurance claims in accordance with policy provisions and department guidelines. Provide responsive customer service to beneficiaries, policyholders and internal stakeholders

Hillsboro, OR

Coordinate Contact Center inquiries by personalizing and relaying accurate information to members. Facilitate the member’s experience with the company and advance the members understanding of our product offerings. Perform research and resolve a variety of member transactions. Provide technical, procedural, and operational guidance on client service issues.

Responsible for recording attendance and entering it in Manage Attendance program; as well taking client payments before groups. Providing feedback during groups to participants regarding their responses to homework assignments. Communication with client Probation Officers regarding progress in program, attendance, and reports. Providing clients with.

Tigard, Oregon

Responsible for identifying fraudulent activity on customer accounts using third party data sources and customer transaction verification. Conduct investigations to determine validity of accounts. Analyze fraud reports to determine fraud losses, and identify patterns, and trends

Tigard

Coach and develop a team of customer service associates. Provide team motivation, development and engagement to achieve goals for quality, revenue generation, and efficiency. Team consistently exceeds goals for sales, quality and productivity. Personal performance successfully meets Unit Manger deliverables and has played a key role in managing the queue.

Tigard

Responsible for coordinating and developing schedules while maintaining meeting calendars. Manage floorwalker performance and availability, provide coaching, and responsible for time off requests, cancelled shifts, and call-offs by providing back up floorwalkers. Perform in-person screening and coaching for floorwalker positions. Use extensive resources to.

Tigard, Oregon

Successfully negotiated payment arrangements on past‐due accounts, finding effective long-term solutions. Exceeded quality service standards and provided excellent customer service. Helped resolve complex customer issues and questions from support agents to increase customer satisfaction and loyalty. As a team lead, organize activities and contests to.

Tigard, Oregon

Resolved customer issues and questions. Generated up-sell revenue through value-­added products and services. Successfully prioritized support calls and ongoing training to stay current on products, services, and policy changes. As a team lead, led a group of customer support reps to exceed quality and up­‐sell quotas.