Jonathan Lopez Email and Phone Number
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Seasoned customer centric professional within the automotive, financial, and life insurance industry. Utilizing my experience for a role that is metrics driven and changing perspectives with innovation. Seeking a position that will challenge me and utilize my expertise to accomplish the company’s objectives.
Audi Beaverton
View- Website:
- audibeaverton.com
- Employees:
- 27
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Audi Exclusive Service ConsultantAudi Beaverton Aug 2021 - PresentBeaverton, Oregon, United StatesProvide proper satisfaction of customer and vehicle related problems, meeting determined service sales objectives and the through accurate performance of designated administrative activities. In charge of maintaining our service loaner car fleet, in charge with upholding Audi Beaverton in high level of service and quality craftsmanship as well as ensuring that client vehicles are serviced in a correct and efficient manner.
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Porsche Exclusive Parts Consultant At Porsche BeavertonPorsche Cars North America Nov 2019 - Aug 2021Beaverton, Oregon, United StatesInteract with prospective retail/wholesale customers in providing accurate/correct vehicle parts. Maintaining and tracking parts inventory. Answer telephone and greet customers & vendors in a friendly and professional manner. Interact with the Service Team to coordinate parts for vehicle repair and service. -
Life Benefits ExaminerThe Standard Jun 2017 - Nov 2019Hillsboro, OrSecure and analyze claim documentation; make benefit decisions and payments on life insurance claims in accordance with policy provisions and department guidelines. Provide responsive customer service to beneficiaries, policyholders and internal stakeholders -
Contact Center SpecialistThe Standard Jan 2016 - Nov 2019Hillsboro, OrCoordinate Contact Center inquiries by personalizing and relaying accurate information to members. Facilitate the member’s experience with the company and advance the members understanding of our product offerings. Perform research and resolve a variety of member transactions. Provide technical, procedural, and operational guidance on client service issues.
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Co FacilitatorEnfoque De La Familia Counseling Center Aug 2014 - May 2017Responsible for recording attendance and entering it in Manage Attendance program; as well taking client payments before groups. Providing feedback during groups to participants regarding their responses to homework assignments. Communication with client Probation Officers regarding progress in program, attendance, and reports. Providing clients with information on resources and referral coordination for services offered in the community.
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Fraud DetectionCapital One Dec 2013 - Jun 2015Tigard, OregonResponsible for identifying fraudulent activity on customer accounts using third party data sources and customer transaction verification. Conduct investigations to determine validity of accounts. Analyze fraud reports to determine fraud losses, and identify patterns, and trends -
Floor SupervisorCapital One Aug 2010 - Jun 2015TigardCoach and develop a team of customer service associates. Provide team motivation, development and engagement to achieve goals for quality, revenue generation, and efficiency. Team consistently exceeds goals for sales, quality and productivity. Personal performance successfully meets Unit Manger deliverables and has played a key role in managing the queue performance through queue contest, appreciation events and floor presence.
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Floorwalker Coordinator/FloorwalkerCapital One Aug 2012 - Oct 2013TigardResponsible for coordinating and developing schedules while maintaining meeting calendars. Manage floorwalker performance and availability, provide coaching, and responsible for time off requests, cancelled shifts, and call-offs by providing back up floorwalkers. Perform in-person screening and coaching for floorwalker positions. Use extensive resources to provide custom problem resolutions, including temporary solutions.
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Collector Rep / Universal AgentHsbc Nov 2007 - Aug 2010Tigard, OregonSuccessfully negotiated payment arrangements on past‐due accounts, finding effective long-term solutions. Exceeded quality service standards and provided excellent customer service. Helped resolve complex customer issues and questions from support agents to increase customer satisfaction and loyalty. As a team lead, organize activities and contests to boost team morale, motivation and productivity. -
Bilingual Customer Service RepresentativeHsbc Aug 2005 - Sep 2006Tigard, OregonResolved customer issues and questions. Generated up-sell revenue through value-added products and services. Successfully prioritized support calls and ongoing training to stay current on products, services, and policy changes. As a team lead, led a group of customer support reps to exceed quality and up‐sell quotas.
Jonathan Lopez Skills
Jonathan Lopez Education Details
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Business Management
Frequently Asked Questions about Jonathan Lopez
What company does Jonathan Lopez work for?
Jonathan Lopez works for Audi Beaverton
What is Jonathan Lopez's role at the current company?
Jonathan Lopez's current role is Audi Exclusive Service Consultant at Audi Beaverton.
What is Jonathan Lopez's email address?
Jonathan Lopez's email address is jo****@****ard.com
What is Jonathan Lopez's direct phone number?
Jonathan Lopez's direct phone number is (971) 321*****
What schools did Jonathan Lopez attend?
Jonathan Lopez attended University Of Phoenix.
What are some of Jonathan Lopez's interests?
Jonathan Lopez has interest in Social Services.
What skills is Jonathan Lopez known for?
Jonathan Lopez has skills like Management, Customer Service, Sales, Coaching, Time Management, Process Improvement, Operations Management, Performance Management, Risk Management, Call Centers, Vendor Management, Banking.
Who are Jonathan Lopez's colleagues?
Jonathan Lopez's colleagues are Blake Stimson, Juan Hernandez, Samantha Garcia, Kyle Hewson, Christian Necas, Brian Doyle, Nicole Jarneski.
Not the Jonathan Lopez you were looking for?
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Jonathan Lopez
Founder & Ceo Verdea | Digital Marketing | Health & Wellness Enthusiast | Dei AdvocateSan Francisco, Ca -
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Jonathan Lopez
Social Media & Ai Integration Specialist | Transforming Digital Marketing With Automation, Paid Ads & Intelligent Content CreationUnited States -
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