Jonathan Lua Email & Phone Number

Over 15+ years of experience as a server admin across multiple environments ranging from on-premise to cloud that helps drive the organization to a reliable, optimized and secure server environment for both users and customers.ITIL Best Practices:- Expert in Change management process (Plan, coordinate and implement)- Expert in Incident Management process (Handling escalation for P1/P2 incidents and providing RCA)- Expert in Service Request fulfillment for non-standard SR- Expert in process creation and implementation and documentation for Security Patch Management- Expert in Documentation of Configuration and Asset Management for managed all serversDevOps Way of working:- Maintain in-depth knowledge of company’s strategic business plans.- Trained and experienced with Agile mentality/methodology using CI/CD product/service cycles.- Implementing Scrum practices on Azure DevOps (Sprint Planning, Creation and completion of tasks, planning and prioritizing activities.)- Provide service and product improvements for implemented integrated systems using Azure DevOps.Technical Specialties:- Project Lead role- Project Point-contact and escalation- Azure and AWS cloud administration - Microsoft Azure VM build with documented standards - Terraform-Azure and BICEP VM/resource deployment - Executes Azure Infra changes (VM/Storage/Backup/DNS/Network/Azure LB)- In-depth knowledge in Server Migration on-premise (VMware) to Cloud (Azure)- Plan and implement in-place upgrade from Windows Server 2012R2 to Windows Server 2019/2022 (VMware/Azure/AWS)- Microsoft Azure RSV Backup administration and process documentations- Configure and Maintain Azure ASR HA/DR - Windows Server 2016/2019/2022 Server Administration- Windows Server 2016/2019 Active Directory Administration- Infra Audit compliance checks and remediation- Azure/On-prem DNS Administration- Experience in Azure Migrate feature and process/best practices and documentations- Azure Update Management - Windows OS Security Patching - In-depth experience in Server Lifecycle Management- Creation and maintenance of both process and technical documentation