Jonathan Lytle Email & Phone Number

Remote

Cincinnati, Ohio

Confer with customers by telephone or email in order to provide information about LendKey's products, obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Resolve customers' service complaints.Check to ensure that appropriate changes were made.

As a Help Desk Agent the basis of my job duties were call center related. I received calls from not only our client but the client' external clients, as well. I provided support with remote computing, browser issues preventing log in and support of FTP transmissions. This was done in addition to support of three separate group mail groups, as well, as my.

I was responsible for being the main point of contact between Carriers and the Sales Department after regular business hours. I was able to facilitate the completion of various activities within the Carrier Services department. This included process inbound requests, via the phone as well as electronic communication with a focus on issue resolution.

Cincinnati Area

I conferred with debtors or representatives by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with client. This included calculation of payment arrangements and negotiates settlements which may require client approval. Also, reviewed documents information about financial status of debtors.

Bachelor Of Science (Bs), Business, Management

Associate Of Science (As), Computer Systems Support