Jonathan M. Email & Phone Number

Leeds, Gb

Leeds, United Kingdom

SummaryAs a Central Operations Analyst for a Consumer Insight Agency, I have several main responsibilities within the business, as listed below:• I function as the sole MI & BI Analyst for the business, having built all our Financial, Management Information, Business Analytics, Profitability and Forecasting reports.• I create and maintain reports in Excel, SQL, Power BI and Access.• I designed, built and am the product owner of our Management Systems.• I designed and built the company’s financial recognition system, which I use monthly to produce our financial and accountancy reporting.• I also plan, organise, and document the business’ Information Security meetings, audits, and schedule, to uphold our ISO 27001 accreditation.Key Responsibilities/Skills• Monthly accuracy checks on all Financial, Sale & Project data in our system to create our financial reports.• Running internal analytics on bought/sold services to make recommendations of change to processes, as well as identifying areas for financial growth or quality improvement.• Client analytics, identifying both profitable and non-profitable ventures, as well as creating growth potential targets and forecasting.• Maintaining, improving and where necessary replacing existing reports.• Designing and building new reports in line with a report schedule I oversee based on requirements.• All ad-hoc reporting for Project Management and Sales teams, up to the Group’s Board of Directors.• Product owner of our Management System and responsible for its maintenance.• Creation of training documentation and delivery of training on the Management System and all reports.• Creation and delivery of Departmental and Employee KPI reports.• The creation and presentation of recommendations to directors from analytics, for the implementation of changes to process, suppliers, cost rates or company focus.• The monitoring of financial and performance impacts following the introduction of change.

Leeds, England, United Kingdom

SummaryCovering as Head of Project Management, I was responsible for directly line managing a team of six Project Managers and a Scheduling Executive, striving to ensure the team was highly supportive and reactive to the rest of the business and to one another along with other Operations Manager duties.Key Responsibilities/Skills• Responsible for performance management, training requirements and organisation, interviewing and onboarding, disciplinary procedures, Departmental KPI monitoring and ownership deliverables to Clients.• Involved in Director level meetings to plan and feedback on company growth intentions and initiatives.• Overseeing the implementation of new sampling techniques and the creation of Departmental Reports for the management of my team, the Departmental reports were shared across all Departments.

Leeds, England, United Kingdom

SummaryI started with the company as an Operations Manager, scheduling the work for three departments, ensuring tasks were allocated and outputs produced to meet client deadlines.Key Responsibilities/Skills• Overseeing the allocation and completion of all project work, to meet client deadlines and ensure quality.• Handling employee workloads, tracking performance and quality, overseeing timesheet and profitability reporting and Client feedback.• Consulting with Clients where issues arose, or when workloads were busy, as well as providing advice and experience on questionnaire design, methodologies, styling, and sampling methods.• Creation of reports to assist with data checking, process development and automation, financial calculations, and the initial development of our Financial and Management Information reporting function.

London, United Kingdom

SummaryI worked almost exclusively on the Understanding Society project, the largest longitudinal household panel survey in the world. Understanding Society has up to 40,000 participating households, encompassing approximately 100,000 adults. The project is split into 36 sample sets; I was responsible for the set up, day to day management and final data delivery of the survey's concurrently running projects in field.Key Responsibilities/Achievements- Overseeing the performance of up to 19 projects simultaneously.- Evaluating risks and identifying key issues that occurred within the project and developing new processes to combat these.- Organising and facilitating the translation of over 250 interviews.- Lead technical issues investigator for the field department on the Understanding Society project.- Client contact for the management of participant contact and the investigation of complaints and issues logged by the client.- Training of staff on new and existing procedures.- Designing spreadsheets and running calculations for data checks and delivery reports.- Quality checks on fieldwork close, including reports of numbers, issues and tactical reissuing of households into field to reach maximum targets.- Reviewing the productivity of our telephone interviewing provider and setting up an in-house replacement, providing a 180% improvement on results.

Manchester, United Kingdom

SummaryDuty Manager for a high profile and large bar/nightclub on the busy Deansgate Locks of Manchester City Centre.Key Responsibilities/Achievements- Opening and closing the premises.- Managing staff numbers of up to 20. - Recording, counting and reporting cash and stock incomings and outgoings during my shifts on the premises.- Dealing with customer issues and ensuring the safety of all customers and staff in the business at any given time.- Promotion and event management.

Leeds, United Kingdom

SummaryI worked across both qualitative and quantitative, small to medium sized projects. From planning and allocating the work to managing the day to day life-cycle of the research.Key Responsibilities/Achievements- Planning of both quantitative and qualitative research projects.- Simultaneously overseeing the management of multiple small to medium sized projects.- Liaising with suppliers and venues and processing invoices.- Processing staff wages and handling pay queries.- The ordering and documentation of incentive amounts of up to £14,000.- Monitoring costs and budgets on projects. - Collating data and creating reports at the close of a project and passing this to the research department for client presentation.