Jonathan Malone Email & Phone Number

Tucson, Az, Us

Tucson, Arizona, United States

Flagstaff, Arizona Area

The position held served as Tier 2 support for web content and web applications at NAU. In that position, I was responsible for diagnosing errors within the NAU.edu domain and either fixing the issue myself (if I had the appropriate permissions) or writing a report to be sent to the appropriate team within IT. The rest of my time was spent either developing and testing new features or applications for use by the university or an internal client. • Created custom web applications and features for clients• Engaged in site debugging and testing, correcting errors on the live site• Worked within a multi-server development, testing, and deployment environment• Handled client complaints and concerns in a sensitive way.