Jonathan Markert Email & Phone Number

Austin, Texas, United States

• Proactively established L&D program focused on continued education of wine and spirits for service staff• Conduct knowledge transfers for new staff members and assist with onboarding processes• Engage in cross functional collaboration with all teams in restaurant to effectively promote restaurant inventory, maximizing sales • Practice strict time management to maximize customer satisfaction and operational efficiency • Oversee and mentor service staff on service best practices and issue resolution to ensure quality control and optimize service standards • Network to create and cultivate and maintain strong relationships with suppliers and customers

Austin, Texas, United States

• Oversee daily restaurant operations, ensuring a smooth and efficient workflow• Report staff schedules, training and performance evaluations to upper management to maintain a high performing team• Develop and implement strategies to increase sales and enhance customer satisfaction• Monitor inventory levels, place orders and manage vendor relationships to maintain optimal stock• Ensure compliance with health, safety and sanitation regulations • Addressed customer complaints and feedback promptly, resolving issues to maintain positive guest experience• Maintained a clean, welcoming and organized dining environment• Accurately balanced and closed cash drawers at close of business

Austin, Texas, United States

• Lead staff through daily, multiphase service with $20k+ in daily revenue• Oversee building maintenance and utilities services• Oversee close of business each night, ensuring safety of staff, cleanliness of the workspace and accurate financials

Key West, Florida, United States

• Lead engaging and educational kayak and catamaran tours for large and diverse groups, tailoring presentations to meet the interests and needs of various audiences• Perform safety briefings and demonstrations, ensuring passengers are informed of emergency procedures and equipment handling• Provide exceptional customer service, addressing inquiries, resolving issues and enhancing visitors’ overall experience• Develop and implement tour scripts and materials to ensure consistent and high-quality guest interactions• Coordinate with management and other staff to schedule tour times, manage group logistics and ensure smooth operations• Gather and analyzed guest feedback to improve tour experiences• Assist in training new tour guides, providing mentorship and support to uphold service standards• Promote additional services, facilities and merchandise to enhance guest experiences and increase revenue• Monitor tour operations and make real-time adjustments to ensure safety and optimize guest engagement and satisfaction

Austin, Texas, United States

• Maintain in-depth knowledge of products and industry trends to create detailed product pages on corporate website• Collaborate with suppliers and vendors to negotiate pricing, manage contracts and ensure timely product delivery• Organize nation-wide event outings with eye-catching product displays to market the company and increase brand recognition and visibility• Manage relationships and payments to sponsorship partners via customer outreach programs