Jonathan Marvin Email & Phone Number

Salt Lake City, Utah, United States

Automotive Acquisitions

Salt Lake City, Utah, United States

• Oversee the management an organization of the dealership's exotic car inventory. While ensuring proper documentation and maintenance of vehicle records, conducting regular inventory audits, and updating vehicle.
• Identified and sourced high-quality exotic cars from various channels, including auctions, trade-ins, private sellers, and online platforms.
• Negotiated pricing terms and conditions with sellers, conducted thorough vehicle inspections, and coordinated necessary repairs to ensure optimal profitability.
• Created market reports for all vehicles within our inventory, based on market trends and current sales data
• Prepared and reviewed all necessary paperwork, contracts, and documentation related to vehicle purchases, and trade-ins through the Trello CRM platform
• Ensured accurate record-keeping and timely payment processing.

• Collaborated with engineers and technicians to schedule service repairs and factory recalls, delivering exceptional customer service. Equipped all new virtual service hires with comprehensive on-board training and.
• Preformed remote diagnostics and troubleshooting, ensuring seamless functionality of critical vehicle systems (autopilot, thermal controls, HVAC, lighting, infotainment, and cellular connectivity).
• Consistently diagnosed over 350 virtual service requests a week, setting a new standard for performance excellence.
• Analyzed the Southwest region’s service metrics and protocols, to identify key improvement opportunities and presented findings to senior leadership.
• Recommended and implemented efficient protocols to significantly improve repair timelines while elevating customer satisfaction levels.

Salt Lake County, Utah, United States

• Reviewed and scheduled on-site repairs, optimizing service efficiency for Tesla customers at the Salt Lake City service center. Assisted customers at the service location to provide expert advice on vehicle maintenance.
• Achieved consistently high customer satisfaction ratings through attentive service and effective problem-solving skills.
• Streamlined work order management, reducing processing time and improving overall service center efficiency.
• Resolved complex customer issues, leading to decrease in escalated complaints and increased customer loyalty.

Greater Salt Lake City Area

• Oversaw customer service operations at a large used car dealership, to ensure customer satisfaction and repeat business.
• Negotiated vehicle purchases from auctions and wholesalers, to secure competitive deals while expanding inventory selection.
• Executed effective budgetary plans, achieving monthly and annual sales goals to drive significant revenue growth.

Greater Salt Lake City Area

Bachelor Of Science (Bs), Advanced Vehicle Systems / Field Service Operations

Education record