- Managing post sales for Enterprise customers, building strong relationships, understanding customer needs, aligning with product solutions for positive outcomes- Building relationships across customer base with stakeholders, C level and influencers- Conducting regular health checks, QBRs, customer feedback sessions- Onboarding, driving adoption, increasing usage, reducing churn- Voice of customer and trusted partner- Driving satisfaction and ROI with customers- Working with product to help develop customer centric winning solutions- Fronting escalations and working with customers for a positive outcome- Mentoring others within team- Evangelising and public speaking on solutions and customer stories

The House of Sorrento is an online retailer specialising in Ladies and Gentlemen’s accessories, adding the personal attention to online shopping. Giving our customers the “wow” factor to their experience from start to finish.During the Covid lock down I helped my wife to set up The House of Sorrento. I took on the following responsibilities:• Company website and logo look and feel• Securing trading partnerships with suppliers for stock items• Trading policies such as payment, returns and environmental• Marketing and advertising of The House of Sorrento• Sourcing supplies for packaging, racking, office supplies, storage etcThis was an interim role and the business is now fully established and run by my wife.

Developing and driving new projects within existing customers primarily working with manufacturers and distributors, helping them to solve and overcome strategic challenges around their sales process, reducing costs, increasing productivity and seeing a quantifiable ROI.• Building relationships with C level, owners and stake holders• Account development• Key Achievement:o Notable new contract wins – Nevis Marketing, SIG Irelando Notable contract uplifts – Fallen Fruits, Leisuregrow, Nash Tackle• Helping customers to understand their ROI and increased productivity• Channel Partner events• Scoping working shops

Working predominately in Public Sector focusing on communication projects. Shaping the go to market strategy for the OmniJoin brand. Attending key industry trade shows such as the Public Sector show, Modernising Justice and the UK Health Show. • 500% license count increase• Over achieving revenue and license targets 120%• Key Achievements:o 5 year contract extension Bexley CCGo 3 year contract extension Barking and Dagenham CCGo New 3 year contact Newham CCG• Working closely with Heads of Department within NHS Trusts, CSUs and CCGs• Identifying quantifiable ROI

As Account Manager I have overall responsibility for profitable growth of a number of global and EMEA based accounts. Meeting and exceeding customer requirements with bespoke strategic UC based solutions to enable customer to meeting business communication demands.• Lead global account management team• Owning client relationship, either Globally or EMEA• Key achievementso Secured contract deals worth over $1.6million per yearo Temenos contract extension and uplift $500k over 3 years• Formed key relationships with C and VP level• Achieving 110% annual targets• Bid development and response

Verizon Enterprise ServicesUCC Account DirectorAccount Director within Verizon Enterprise Services. Responsible for delivering strategic collaboration solutions to existing and new business accounts throughout EMEA, including Corporate and Public Sector accounts. Solutions to include Audio, Net and Video Conferencing, SIP, FMC and Voice to produce world class services. • Over achieving annual targets • Owning the client relationships• Key Account Managed: HSBC, EMC, DELL, Emerson, BP• Notable New Business Wins for Akzo Noble, Net conferencing 3 year contract worth $1.8 million• Notable New Business Wins for ABN AMRO, Net conferencing, 2 year contract worth $1 million• Notable new business achievement: Emerson, $100k per month• Notable new business achievement: Intercontinental Hotel Group (IHG) $350k per annum• Notable achievement: HSBC grew monthly recurring revenue from $120k per month to $432k per month.• Demonstrable financial achievements: o 2007 = 105%o 2008 = 107%o 2009 = 104%o 2010 = 120%o 2011 = 104%• Forming strong relationships with strategically critical executives in target organisations• Covering various industry verticals including: Finance, Public Sector, Energy, Production and IT

ATM parts are a global supplier of banking equipment both OEM and bespoke to OEM manufactures, Banks and service organisations.• Managing a team of six sales people• Personally responsible for strategic accounts (HSBC, LTSB. Barclays, Yorkshire Bank, NationWide) and partnerships (NCR, Diebold, Wincor)• Notable achievement: Secured the company’s single largest order (in the company’s history) with LTSB worth £750k at 35% margin • Achieved personal target of £6 million• Personally responsible for the company’s rebranding and online presence

Synstar, an independent supplier of IT break fix maintenance, Business Continuity and hosted services.• Senior Business Coordinator (SBC) heading a small team responsible for contract renewals• In addition was asked to manage new business break-fix maintenance telelsales team• Promoted to Business Administration Manager running telesales, hospitality and bid management• My last two years at Synstar was as Senior Bid Manager, • Responsible for writing and compiling winning RFPs, ITTs and pricing for Break fix maintenance contracts. • Running the bid process from start to finish