I oversee factory trained repair technicians, customer service, parts, reconditioning, and administrative personnel at an FCA dealership, along with all related process development and execution, departmental budget and profit forecasting and reconciliation, marketing, and other administrative duties. A strong believer in the necessity of team-driven performance, I serve my team, enabling them to visualize and achieve success at work, exceed their personal goals, and as a result become more valuable to their current and future employer. I coach for growth where it's needed, and most importantly help my team realize and capitalize on their strengths so that our every success is recognized by them, owned by them, and made possible by them. *ASE Certified Service Consultant*Stellantis certified Service Manager since 2014*Stellantis certified Fixed Operations Director since 2016*Stellantis certified Jeep Expert since 2016*Stellantis certified Ram Expert since 2016*Stellantis Mopar Expert since 2019*Stellantis Certified Wagoneer Ambassador since 2021*Stellantis Certified Technology Expert since 2021*GMC certified New Technology Expert - 2017*GMC certified BDC Manager - 2017*GMC certified Service Consultant -2017*GMC certified Customer Experience Manager - 2017