Jonathan Melenson Email & Phone Number

• Advised and assisted customers with AMS best practices and data integrity.• Coordinated with R&D and senior management to create product roadmap.• Developed Port-As-You-Go system to track ports and reduce regression issues.• Led multi-department initiatives to resolve dozens of issues prior to major releases.• Assigned and monitored tasks to ensure customers received timely and helpful responses.

• Led Resolutions team to verify, prioritize, and resolve hundreds of hotfix issues.• Managed release timelines and coordinated with customers on upgrades.• Answered customer questions, troubleshot CRM software issues, and escalated tickets.• Wrote clear and concise release documentation. Maintained company Knowledge Base.• Authored dozens of Solutions Articles for commonly reported issues.

Tysons Corner, Virginia

• Increased company revenue and client satisfaction with new courses and eLearning.• Configured CRM software including reports, UI elements, and new functionality.• Developed company-wide documentation standards, style guides, and templates.• Designed, tested, and implemented new product features. Established best practices.• Delivered classroom training, hosted workshops, and managed customer relationships.

Arlington, Virginia

• Analyzed content and identified learning gaps. Produced systems training.• Created blended learning, storyboards, simulations, and on-the-job handbooks.• Partnered with Subject Matter Experts (SMEs) to develop train-the-trainer programs.• Supervised small teams, managed timelines, and coordinated project development.

Salt Lake City, Utah

• Generated repeat business through award-winning design.• Planned and coordinated development cycles. Managed and mentored team members.• Conducted needs analyses. Devised audience-appropriate instructional strategies.• Presented at eLearning industry conferences. Composed white papers.• Produced enterprise-level training and led localization efforts.