Jonathan Melenson Email & Phone Number

• Advised and assisted customers with AMS best practices and data integrity.
• Coordinated with R&D and senior management to create product roadmap.
• Developed Port-As-You-Go system to track ports and reduce regression issues.
• Led multi-department initiatives to resolve dozens of issues prior to major releases.
• Assigned and monitored tasks to ensure customers received timely and helpful responses.

• Led Resolutions team to verify, prioritize, and resolve hundreds of hotfix issues.
• Managed release timelines and coordinated with customers on upgrades.
• Answered customer questions, troubleshot CRM software issues, and escalated tickets.
• Wrote clear and concise release documentation. Maintained company Knowledge Base.
• Authored dozens of Solutions Articles for commonly reported issues.

Tysons Corner, Virginia

• Increased company revenue and client satisfaction with new courses and eLearning.
• Configured CRM software including reports, UI elements, and new functionality.
• Developed company-wide documentation standards, style guides, and templates.
• Designed, tested, and implemented new product features. Established best practices.
• Delivered classroom training, hosted workshops, and managed customer relationships.

Arlington, Virginia

• Analyzed content and identified learning gaps. Produced systems training.
• Created blended learning, storyboards, simulations, and on-the-job handbooks.
• Partnered with Subject Matter Experts (SMEs) to develop train-the-trainer programs.
• Supervised small teams, managed timelines, and coordinated project development.

Salt Lake City, Utah

• Generated repeat business through award-winning design.
• Planned and coordinated development cycles. Managed and mentored team members.
• Conducted needs analyses. Devised audience-appropriate instructional strategies.
• Presented at eLearning industry conferences. Composed white papers.
• Produced enterprise-level training and led localization efforts.