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Xihao (Andy) J. Email & Phone Number
Customer Support Engineer
at
Fastly
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support Engineer
Location
New York City Metropolitan Area, United States
Company size
Who is Xihao (Andy) J.? Overview
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Quick answer
Xihao (Andy) J. is listed as Customer Support Engineer at Fastly, a with 1348 employees, based in New York City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Xihao (Andy) J..
Xihao (Andy) J. previously worked as Customer Support Associate at Community Brands and Senior Customer Support Specialist at Go3Technology. Xihao (Andy) J. holds Master Of Applied Science - Mas, Information Technology from Illinois Institute Of Technology.
Company email context
Email format at Fastly
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Fastly
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Profile bio
About Xihao (Andy) J.
I'm a tech enthusiast with a knack for solving complex issues and delivering outstanding customer service. With a background in IT and Computer Science and hands-on experience in technical support roles, I thrive in dynamic environments where innovation and collaboration are valued. Let's connect and explore how we can work together to drive success!
Current workplace
Xihao (Andy) J.'s current company
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Fastly
7 roles
Xihao (Andy) J. work experience
A career timeline built from the work history available for this profile.
Customer Support Associate
Current• Provided technical support for the Learning Management System (LMS) in a B2B SaaS environment, collaborating closely with the development team to troubleshoot and resolve complex system performance, integration, and security issues.
Jun 2024 - Present
Senior Customer Support Specialist
• Spearheaded the resolution of advanced technical issues, enhancing customer satisfaction and retention by employing effective problem-solving and customer service excellence in a dynamic startup environment.• Collaborated with technical and development teams to deploy a proprietary AI chatbot on Microsoft Teams, leveraging Teams Toolkit and enhancing with OpenAI Assistants API, improving customer service efficiency.• Established and maintained a weekly update protocol for software applications and engineered a workflow optimization project, improving support response times, system reliability, and team efficiency by 50%.
Jan 2024 - Jun 2024
Customer Support Specialist
• Distinguished in delivering frontline support for SaaS and POS systems, enhancing problem resolution efficiency by 30% through superior multitasking, critical in a rapidly evolving startup ecosystem.• Delivered swift and effective remote support through phone, email, chat, and TeamViewer regarding customer tech issues, praised for exceptional customer service skills.• Mastered the management of varied customer tech issues through an advanced ticketing system, formulating customized solutions that elevated user satisfaction and retention.
Sep 2023 - Jan 2024
Benefits Coordinator/It Support
• Elevated IT resource management and Windows administration with cutting-edge asset management strategies, enhancing efficiency and resource allocation via Excel and OneDrive.• Delivered expert IT support, addressing complex technical issues including software configuration and network troubleshooting with tailored IT solutions across phone, email, and on-site interactions.
Mar 2023 - Aug 2023
Operations Intern
• Led the company's website overhaul and security enhancement using HubSpot and OneDrive, significantly improving site functionality and data protection by 40%.• Configure and troubleshoot Windows software, resolving inquiries with exceptional customer service through phone, email, and live chat, vital in the startup's fast-paced environment.
Jan 2023 - Mar 2023
Java Cloud Application Developer
• Implemented Java-based web applications and RESTful APIs using Spring Boot and Hibernate. • Dramatically enhanced web design and user engagement by skillfully utilizing React and Bootstrap.
Apr 2022 - Oct 2022
Team & coworkers
Colleagues at Fastly
Other employees you can reach at fastly.com. View company contacts for 1348 employees →
NA
Nabil Alramli
Colleague at FastlyDearborn, Michigan, United States
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CK
Chris Kansas
Colleague at FastlyDenver Metropolitan Area, United States
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IR
Ife Ramsey
Colleague at FastlyDenver, Colorado, United States
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AP
Andrew Philabaun, Cpa
Colleague at FastlyColumbus, Ohio, United States
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KC
Krissy Chapman
Colleague at FastlyCastle Rock, Colorado, United States
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JD
Josh Dziadkowicz
Colleague at FastlyNew York, United States
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AB
Ajay Bharadwaj
Colleague at FastlySan Jose, California, United States
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SR
Scott Rogers
Colleague at FastlyUnited States
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MK
Mikhail Kolosov
Colleague at FastlyGreater Minneapolis-St. Paul Area, United States
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EM
Eric Mrak
Colleague at FastlyWalnut Creek, California, United States
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Nabil Alramli
Colleague at FastlyDearborn, Michigan, United States
View →
CK
Chris Kansas
Colleague at FastlyDenver Metropolitan Area, United States
View →
IR
Ife Ramsey
Colleague at FastlyDenver, Colorado, United States
View →
AP
Andrew Philabaun, Cpa
Colleague at FastlyColumbus, Ohio, United States
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KC
Krissy Chapman
Colleague at FastlyCastle Rock, Colorado, United States
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JD
Josh Dziadkowicz
Colleague at FastlyNew York, United States
View →
AB
Ajay Bharadwaj
Colleague at FastlySan Jose, California, United States
View →
SR
Scott Rogers
Colleague at FastlyUnited States
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MK
Mikhail Kolosov
Colleague at FastlyGreater Minneapolis-St. Paul Area, United States
View →
EM
Eric Mrak
Colleague at FastlyWalnut Creek, California, United States
View →
4 education records
Xihao (Andy) J. education
Master Of Applied Science - Mas, Information Technology
Bachelor Of Arts - Ba, Major In Computer Science, Minor In Mathematics
Computer Science, Mathematics
High School Diploma
FAQ
Frequently asked questions about Xihao (Andy) J.
Quick answers generated from the profile data available on this page.
What company does Xihao (Andy) J. work for?
Xihao (Andy) J. works for Fastly.
What is Xihao (Andy) J.'s role at Fastly?
Xihao (Andy) J. is listed as Customer Support Engineer at Fastly.
Where is Xihao (Andy) J. based?
Xihao (Andy) J. is based in New York City Metropolitan Area, United States while working with Fastly.
What companies has Xihao (Andy) J. worked for?
Xihao (Andy) J. has worked for Fastly, Community Brands, Go3Technology, Abi Fi Corp, and Eazzy Consulting Group.
Who are Xihao (Andy) J.'s colleagues at Fastly?
Xihao (Andy) J.'s colleagues at Fastly include Nabil Alramli, Chris Kansas, Ife Ramsey, Andrew Philabaun, Cpa, and Krissy Chapman.
How can I contact Xihao (Andy) J.?
You can use AeroLeads to view verified contact signals for Xihao (Andy) J. at Fastly, including work email, phone, and LinkedIn data when available.
What schools did Xihao (Andy) J. attend?
Xihao (Andy) J. holds Master Of Applied Science - Mas, Information Technology from Illinois Institute Of Technology.
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