Jonathan Merry's Location
United Kingdom, United Kingdom
Jonathan Merry's Contact Details
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About Jonathan Merry
Business-focused Transformation Director/CIO/COO with experience in general insurance, financial services, professional services, pharmaceutical and consumer goods. Strong track record in driving transformational change, programme management, M&A, integration, process change and organisational change. Extensive leadership experience, including Board level roles, delivering transformation programmes, acquisitions, integration, IT outsourcing, IT systems change and property portfolio transformation.
Jonathan Merry Work Experience Details
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Consultancy ServicesFreelanceUnited Kingdom
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Advisory Board MemberBe The Business Jun 2023 - Present -
Consultancy ServicesFreelance May 2022 - PresentLondon Area, United KingdomDelivering advisory services on a contract and per diem basis to Private Equity and Venture Capital backed businesses undergoing significant transformational change including: mergers and acquisitions; IT systems change and outsourcing; divestments; operational upscaling and efficiency improvements; SaaS transformation; TSA service management and exit. Pre-deal due diligence and IT/operational resilience assessments are also undertaken.
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Interim AssignmentLv= Jan 2018 - Apr 2020London, England, United KingdomInterim assignment supporting the sale of LV=’s General Insurance division (LV=GI) to Allianz, a transaction valued £1.02 billion. Programme lead for the separation of the LV=General Insurance business from the seller (Liverpool Victoria Friendly Society) in preparation for the completion of the transaction, including separation of central functions, IT and property. Programme delivered 9 months ahead of schedule. -
Chief Operating OfficerWren Sterling Sep 2015 - Jan 2018United KingdomWren Sterling is a national Financial Planning advisory business supporting strategic partners, private and corporate clients and their employees. Wren Sterling brand was launched following a management buy out of Towergate Financial which was supported by Palatine Private Equity. Responsibilities include:- Accountable for Administration, Paraplanning, HR, property, facilities and business processes across Wren Sterling.- Lead the change agenda following the Private Equity backed MBO supporting the development and delivery of commercial and operational strategies.- Establish new Operations processes, controls and systems to drive efficiency and alignment.- Deliver new IT infrastructure and operational platform - lead the move to Cloud based SaaS IT services and applications. -
Change Director (Interim)Wren Sterling Mar 2015 - Aug 2015Wren Sterling is a national Financial Planning advisory business supporting strategic partners, private and corporate clients and their employees. Formerly Towergate Financial the Wren Sterling brand was launched following a management buy out supported by Palatine Private Equity. Responsibilities include:- Lead the change agenda following a Private Equity backed MBO - support management in developing and delivering commercial and operational strategies.- Establish new Operations and IT processes - design and implement new processes, controls and systems to drive efficiency and alignment.- Deliver new IT infrastructure and operational platform - lead the move to Cloud based SaaS IT services and applications.- Manage Transitional Services Agreement and day to day operations.
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Chief Operating OfficerJohn Charcol Mar 2016 - Oct 2016London, United KingdomResponsible for Operations, HR, Property and Facilities. -
Strategic Projects DirectorJohn Charcol Sep 2015 - Mar 2016London, United KingdomJohn Charcol is the UK's leading and original independent mortgage adviser. John Charcol has recently been the subject of a successful management buy out supported by Palatine Private Equity. Responsibilities include:- Lead the change agenda following a Private Equity backed MBO - support management in developing and delivering commercial and operational strategies.- Establish new Operations and IT processes - design and implement new processes, controls and systems to drive efficiency and alignment.- Deliver new IT infrastructure and operational platform - lead the move to Cloud based SaaS IT services and applications.- Work with CEO and the management team on development projects.- Support the business as we refine and improve our business processes.
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Change Director (Interim)John Charcol Mar 2015 - Aug 2015John Charcol is the UK's leading and original independent mortgage adviser. John Charcol has recently been the subject of a successful management buy out supported by Palatine Private Equity. Responsibilities include:- Lead the change agenda following a Private Equity backed MBO - support management in developing and delivering commercial and operational strategies.- Establish new Operations and IT processes - design and implement new processes, controls and systems to drive efficiency and alignment.- Deliver new IT infrastructure and operational platform - lead the move to Cloud based SaaS IT services and applications.- Manage Transitional Services Agreement and day to day operations.
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Managing DirectorOtr Consulting Feb 2011 - Aug 2015Interim COO/CIO specialising in business transformation, programme delivery and change management.
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Group Projects And Change DirectorConsumer Champion Group Feb 2012 - May 2014London, United KingdomReporting to the Group CFO, tasked with leading Consumer Champion Group's response to a significant period of change including a new legislative environment, business process re-engineering, M&A activity and the delivery of significant new organisational capabilities leading up to AIM listing in May 2014.• Worked with subject-matter experts, corporate legal team and external counsel to understand the impact of regulatory and legislative changes.• Gained board approval for a group strategy to reflect legislative change and manage impact on the business. Led programme to deliver a reshaped business to including significant changes to revenue streams, compliance, new products, product mix and customer base leading to a successful ‘day 1’ of new legislative environment.• Led the delivery of new organisational capabilities to deliver against long term business strategy and regulatory risk mitigation. • Progressed a number of M&A opportunities to due diligence stage.• Operational management of PPIC business unit following departure of entire senior management team. -
Interim Operations Director (Coo)National Accident Helpline Apr 2011 - Feb 2012The Operations Team comprises of IT and the Contact Centre, and is the income generating team at the heart of the Consumer Champion Group/NAH business. The Contact Centre is responsible for converting inbound calls to revenue generating enquiries, the main source of revenue. Member of Executive Board.• Line management and strategic responsibility for IT and Contact Centre operations - a team of 150 generating revenues of over £50m.• Identified and delivered strategic and game-changing initiatives to drive additional revenues and secure NAH’s market position.• Implemented an IT stabilisation and support programme resulting in fewer outages, a more stable platform and a step-change to application development and support.• Led a significant expansion of the Contact Centre and the development of processes to support a new product line.• Delivered significant business value through the development and delivery of an IT strategy which included infrastructure changes, development and deployment of a CRM application, a move to a paperless environment and the integration of an acquired business.• Coached the CEO and Executive team on business process change and integration through a period of significant change following an acquisition. -
Senior Director - Worldwide TechnologyPfizer Dec 2008 - Dec 2010Line management responsibility for IT in 16 Western European countries leading a team of 190 colleagues, 300+ contractors and a portfolio of vendors with a direct budget of over $300m. Member of the European Management Team – the leadership team accountable for Pfizer’s strategy and commercial operations in Western Europe.• Delivered 35% efficiency savings and a more consistent and robust IT service meeting a need for business process alignment across the region. This transformation included:- Organisational change from fragmented country to integrated regional IT operating model restructuring roles of 187 colleagues across Europe to release significant operational synergies whilst maintaining business continuity. Provided for greater specialisation, improved processes and improved career opportunities.- Reduced operational costs through move to an outsourced delivery model with a balanced mix of staff, contractors and vendors. Delivered outsourcing programmes across Europe valued at over $20m.- Delivered business process improvement as well as operational savings of $11m through simplifying the application landscape across Europe. Removed 50% applications through a groundbreaking application rationalisation initiative. • Successful integration of Wyeth’s European IT team and application portfolio following Pfizer’s $68bn acquisition to deliver a single integrated business model. Exceeded synergy targets, whilst maintaining business continuity, delivering savings through a business process driven application and service assessment which was used to drive the application and people strategy -
Business Technology DirectorPfizer Aug 2006 - Dec 2008Accountable for all aspects of IT in UK leading the UK Business Technology Team. Member of UK Management Team (operational board).• Represented IT on the team delivering the strategy, organisational and process design for the transformation of Pfizer into a Business Unit orientated organisation.• Implementation of game-changing IT initiatives including a company-wide CRM system linking together sales, marketing, medical and clinical research colleagues to enable Pfizer to present a co-ordinated approach to customers and opinion formers whilst capturing valuable customer insights. Also delivered video-based interactive patient websites and intranet collaboration solutions.• Radical restructure of IT in the UK to a flexible client-orientated model focused on value building. Delivering an operational cost reduction of 27% releasing budget to fund innovation and value building activities.• Delivered the IT component of Pfizer’s move to a ‘Direct to Pharmacy’ logistics model (moving from a Wholesaler driven supply chain to a direct relationship with over 16,000 pharmacies).
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Business Systems And E-Business DirectorCoca-Cola Enterprises Jun 2003 - Apr 2006Accountable for the development and delivery of IT systems strategy, leading a technology-driven change agenda across all functions. Leadership of the UK IT team to ensure that technology infrastructure, service desk and applications supported the local business plan whilst maintaining synergy with global systems strategy.• 48% uplift in employee satisfaction with ‘technology I need to do my job well’. Consistently delivered user satisfaction scores of over 95% whilst reducing cost of delivery for hardware, software and telecoms support for 5,000 users across 21 sites.• Step-change to customer management capability, sales support processes and reporting through successful roll out of SAP-CRM to 1,200 sales and marketing users. System designed to act as template for Europe and Training approach adopted as the model for future SAP deployments. • CCE Europe representative on an industry wide team including all major retailers and suppliers developing common standards and processes for the rapid launch and efficient replenishment of consumer products in store. -
Head Of E-Business And TechnologyCoca-Cola Enterprises Jun 2000 - Jun 2003Accountable for CCE’s e-Business Strategy, Sales Force Management Systems and Intranet. Advisor to the business on e-commerce.• Successfully managed the company’s investments in new technologies. Maximised benefit and minimised risk of emerging technologies and markets by developing a robust, business-case led model for investment.• Delivered a transformational move to on-line business processes in the UK. Delivered net gain of 44,000 hours productive work in one function by reducing over dependency on email and introducing a Knowledge Management strategy.• Assumed global leadership role for intranet development culminating in the roll out of a new CCE Intranet to 75,000 users across 431 facilities.• Developed and delivered e-Business strategy including significant developments to intranet, internet presence, on-line ordering, e-catalogue, sales reporting and knowledge management. Led the development of ‘world first’ business to business websites for CCE. • Delivered eCommerce support for customers and suppliers including Tesco.com & J Sainsbury.
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General Manager, Marketing OperationsCoca-Cola Enterprises Mar 1998 - Jun 2000Led a team of 50 responsible for all aspects of delivery of new products and promotions to trade including new product introduction, promotional pack production, volume forecasts, raw materials forecasts, point of sale production, SKU (product) portfolio management, sales support materials and sales reporting.
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Database Marketing ControllerCoca-Cola Enterprises Mar 1996 - Mar 1998Developed and managed Sales Force Management and reporting systems to support a rapidly expanding sales force. Led database & direct marketing strategy to drive an aggressive equipment placement plan. Managed internal market research/audit team (18 Auditors, 3 managers).
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Account DirectorThe Database Group Sep 1991 - Mar 1996Managed a portfolio of multinational blue-chip clients and a cross-functional account team to drive revenue and profitability of existing clients and generate new business. Acted as consultant on the development, maintenance and usage of marketing data to a number of key customers.
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Project Manager - Consultancy DivisionElectronic Technology May 1990 - Sep 1991Managed the specification and design of database marketing and telemarketing tools. Led the development team responsible for the programming & implementation of software systems including the first fully automated motor insurance quote system using voice recognition software. Trained clients on use of software systems.
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Marketing Services ExecutiveIcd Apr 1989 - May 1990Planned, implemented and controlled company's marketing and PR activities. Launched the UK’s first consumer lifestyle survey database.
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Senior Sales ExecutiveCentaur Communications Jan 1988 - Apr 1989Senior member of sales team that sold advertising space and mailing lists for magazines including Marketing Week, Precision Marketing & Design Week.
Jonathan Merry Skills
Business Process Improvement
Change Management
Outsourcing
Management
Crm
Business Transformation
Program Management
Cross Functional Team Leadership
Vendor Management
Project Management
Business Process
Leadership
It Service Management
Project Portfolio Management
It Management
Integration
Stakeholder Management
Project Delivery
E Commerce
Team Leadership
Customer Relationship Management
Itil
Application Portfolio Management
Application Rationalisation
Programme Delivery
Organizational Design
Jonathan Merry Education Details
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Biology
Frequently Asked Questions about Jonathan Merry
What company does Jonathan Merry work for?
Jonathan Merry works for Freelance
What is Jonathan Merry's role at the current company?
Jonathan Merry's current role is Consultancy Services.
What is Jonathan Merry's email address?
Jonathan Merry's email address is ma****@****rry.com
What is Jonathan Merry's direct phone number?
Jonathan Merry's direct phone number is +44 370 143*****
What schools did Jonathan Merry attend?
Jonathan Merry attended University Of Southampton.
What are some of Jonathan Merry's interests?
Jonathan Merry has interest in Leadership, Board Level Negotiation, It Outsourcing, Application Rationalisation, Communications, Programme Delivery, Web, Vendor Management, Advertising, New Media.
What skills is Jonathan Merry known for?
Jonathan Merry has skills like Business Process Improvement, Change Management, Outsourcing, Management, Crm, Business Transformation, Program Management, Cross Functional Team Leadership, Vendor Management, Project Management, Business Process, Leadership.
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Jonathan Merry
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