Jonathan Milan Email and Phone Number

• As Team Leader, supervised three underwriting assistants and one mail clerk. Oversaw all tasks,assigned work, managed time and attendance, and approved time cards.• Tracked daily departmental workflow, ensured quality of transactions, and ensured customersatisfaction.• Effectively evaluated assigned book of business, valued at $12 million dollars, to maintaindivisional profitability.• Comfortably handled multiple accounts with more 10 or more attorneys.• Frequently followed up with clients and maintained excellent rapport which resulted in higherclient retention.• Successfully provided swift resolution to client inquiries, concerns, and complaints.• Effectively communicated with agents and brokers; developed and maintained strongrelationships.• Produced quote letters, reviewed client files, and signed off on endorsements.• Considered as the “go-to” person for questions that needed answers on various businessoperations, office policies and procedures.• Developed accountability skills.