Promptly addressed clients' troubleshooting inquiries as the initial point of contact.Fostered ongoing communication with a diverse clientele, managing various requests efficiently.Proficiently managed AWS and Azure environments, ensuring seamless operations.Compiled and organized ticket metrics into monthly visual charts every week.Diagnosed and configured virtual servers within an F5 environment.Administered IP whitelists and configured CNAME and A records.Implemented… Show more Promptly addressed clients' troubleshooting inquiries as the initial point of contact.Fostered ongoing communication with a diverse clientele, managing various requests efficiently.Proficiently managed AWS and Azure environments, ensuring seamless operations.Compiled and organized ticket metrics into monthly visual charts every week.Diagnosed and configured virtual servers within an F5 environment.Administered IP whitelists and configured CNAME and A records.Implemented and customized webtop tiles utilizing F5 technology to optimize user experience. Show less

Learned and developed how to host a WordPress site using Terraform and AWS.Set up VPC, ec2, internet gateway, route table, subnets, and security groups.Automated deployment of infrastructure and various applications.Reviewed existing systems and made recommendations for improvements.Used metrics to monitor application and infrastructure performance.

Developed a meal delivery service for college students with a team of 12, implemented the design and interface for the website, practiced Agile style development using Jira, helped debug and test the website for publishing, and utilized Node and Git

Certified coach and assistant teacher to 5 classes with over a total of 200 students, promoted and advertised classes to the general public, and competed in national level tournaments.

Tutored 5 to 7 children every hour from ages 3 to 12 in both math and reading, about 4 hrs/wk.

Worked in a mobile AR/VR app development team of 5 people, learned and developed our own AR app from scratch in less than 3 months, helped program parts of the app and helped playtest/debug, designed and constructed some of the 3D models, was in charge of launching the app on the Android Play Store.