• Ensure to provide superb customer service and troubleshooting of issues customers may have from the beginning of order placement till invoicing of the order. • Utilize the Customer Xpress portal to accurately place orders in the system. Also create accounts for customers and train them in how to enter orders in the portal as well. • Making sure the customer master of the accounts are up to date to avoid either failed communications when relaying important updates to customers on their orders either during business hours or after hours, and to reduce wrong product shipped due to incorrect material codes or other discrepancies. • Ensure customer pick up orders are scheduled via Transporean system and troubleshoot any issues customer’s may have when scheduling online. • Follow up with Plant Logistics to confirm delivery orders and ensure shipment will deliver to customer in a timely and safe manner. • During billing of the order, work with pricing and sales to accurately have the order at the correct market or deal pricing to eliminate chargebacks and delays on customer’s receiving their invoices. • Enter QNs from customer complaints for any issues that impacted the customer. I would participate in the root cause analysis of the QN and ensure investigation responses provide adequate information to the customer’s corrective action.

• Acted as a liaison for customer and sales with pricing, logistics operations, credit, inventory planning and operations to ensure customer orders are fulfilled and issues are resolved. Also supported Europe/Asia intercompany and vessel spot sales. • Managed vessel/container moves for intercompany orders by verifying lay cans and ETA’s to port with Lyondell Marine Group and 3rd party brokers. This ensures orders are sent out to the plant and terminals in a timely manner to avoid demurrage.• Ensured that intercompany consignment vessel and container orders were billed correctly by following up with surveyors at destination to eliminate variances in shipping documents and billing. • Worked with spot deal customers by vetting their vessels in the SGS system to ensure customer’s vessels are safe, up to date, and meet all relevant regulations. • Participate in quarterly testing activities required for system enhancements to ensure ease in transference of implantations for exports.

• Create export shipping documents to ensure compliance with U.S. export law and regulations• Logistic support for both the Houston International and Middle East/UAE inside sales team• Expediting delivery of material in a timely and secure manner while maintaining quality• Coordinate with freight forwarders for inbound and outbound logistics • Utilize SAP software for inbound, outbound, warehouse, and transportation management

o Revitalized the SOP and guidelines at stores for loading up trailers correctlyo Arranged frequent visits with various stores to verify correct use of SOP regarding loading up salvage trailerso Delivered a low cost returnable procedure presentation to store leaderso Compiled time studies of pallet moves for organized and unorganized unloading of trailerso Partnered up with facility engineer to create an excel spreadsheet that represented cost savings in hours and dollars to compare between organized and unorganized processes.