Jonathan Morley Email & Phone Number

Nottingham, England, United Kingdom

Data analyst in the supply chain field. Supporting with complex data requests, building and managing Power BI reports, conducting ad hoc analysis and working on projects relating to improving process. Mostly working in SQL server, Power BI, Power apps, Excel and Microsoft Visio.

Nottingham, England, United Kingdom

Managing end to end supply in the skincare category

Nottingham, United Kingdom

Working in the specialist support team in risk operations to support customers through times of hardship and financial difficulties. Job responsibilities include: • Using judgement to review sensitive cases to ensure the right outcome is achieved including reviewing customers in the extreme hardship portfolio and making decisions on write off requests• Providing specialist knowledge and advice to internal departments by responding to a variety of email, telephone and face to face queries to help them in assisting customers • Working closely with offshore vendors to ensure work is completed on time and to a high standard as well as providing a point of escalation• Liaising with external third parties to provide a high level of support including debt collection agencies, purchasers and debt management companies • Working a variety of process controls to capture system or agent errors and taking any necessary remedial actions including providing feedback or raising issues• Highlighting opportunities for improvements to processes and controls to improve their efficiency and effectiveness

Working as part of a team and supporting the sales staff. Responsible for the day-to-day tasks and administrative duties of the officeJob responsibilities include: Dealing with customer enquiries over the telephone or via emailAfter sales support to customers including dealing with contract/supply transfer issues as well as resolving customer complaintsSupport to the sales team including answering general queries and offering adviceProviding quality checks and provisioning of new contracts from the company's customer relationship management (CRM) to the relevant suppliers.Using a variety of software packages, such as Microsoft Word, Outlook, Excel, and internal CRM software, to produce correspondence and documents and maintain, records, spread sheets and databases.Performing credit checks on potential customers on behalf of the sales agentsValidating quotes for customer's gas/electricity through a variety of suppliers.

Worked in a variety of different roles including bartender, waiter and cashier. The work has been at numerous venues for different events including Wembley Stadium, Trent Bridge, Burley Horse Trials and Pride Park. Delivering high quality customer service by typically working within teams, often under pressure during periods of intense demand and using initiative to deal with problem situations.

Bsc (Hons), Business Management

Education record

Mathematics A Geography A Physics B

Education record

Mathematics A* Geography A* Biology A Chemistry A English Literature A Physics A History A French B Spanish B English Language C