Dedicated Fleet Account Manager
CurrentWork with fleets, dealers and internal PACCAR personnel to identify solutions to help get trucks serviced and back on the road.Exhaust all options to resolve issues delaying truck repairs by providing whatever customized solutions can be identified. Maintain and grow relationships with strategic fleet customers to increase customer loyalty.Effectively negotiate with vendors to improve availability and lead times based on fleet and dealer needs. Look at alternative methods to obtain parts as needed: contacting PACCAR factories, dealers that may have availability, alternate suppliers, larger assemblies that can be broken down, identifying substitute parts, etc.Research and recommend solutions for any issues pertaining to shipments, expediting, and special order handling. Tracking the process from beginning to end to ensure on time delivery.Create a variety of recommended parts lists to help fleets/dealers stock common and/or critical parts based on technical expertise, along with inventory and retail data. Reach out to fleet customers for updates and to offer assistance on a consistent basis. Proactively recommend parts due to trends found in analysis of the trucks for the fleet customer. Implement process improvements.Create and maintain weekly, monthly, and yearly reports of overall team and specific fleet performance. Analyze reports for areas of opportunity.Travel to fleet locations as needed to meet with management teams.