Jonathan Munoz Email & Phone Number

San Francisco Bay Area

Pleasant Hill, California, United States

● Responsible for a diverse range of duties, including customer service, point-of-sale operations, stocking, training, and leading a team.● Main tasks involved creating a consistent and engaging sales floor experience, curating clothing displays to inspire customers to make purchases, and building customer loyalty through personalized connections, greetings, and an authentic hospitality experience.● To achieve these goals, I kept myself informed about current promotions and sales, ensuring that customers had the best shopping experience. I also consistently analyzed store and department numbers to identify high-performing areas and strategized remerchandising efforts to improve sales.● Successfully delivered a compelling sales floor experience, increasing customer engagement and outfit purchases. Built strong customer loyalty through personalized connections and hospitality. Stayed updated on promotions, enhancing the overall customer shopping experience. Utilized analytical skills to identify and improve sales performance in various departments through strategic remerchandising● Led the store as the on-duty leader during weekly management meetings, gaining valuable experience in leadership and managerial responsibilities.

Pleasant Hill, California, United States

● Managed a diverse range of responsibilities, including customer service, point-of-sale operations, and team leadership.● Taking on the responsibility of training new associates, focused on imparting essential skills related to operations, product processing, merchandising, and maintaining the sales floor.● Consistently delivered exceptional sales floor experiences for the home and kids departments, emphasizing customer loyalty. This was achieved through personalized greetings, authentic hospitality, and a deep understanding of our product offerings.● Received positive feedback for building strong customer connections. Additionally, during truck operations, played a key role in setup, unloading, and leading a team to efficiently process and stock products. Ensured adherence to documentation instructions for setting up displays, and maintaining a visually appealing sales floor that met displaying guidelines.

Pleasant Hill, California, United States

● Successfully fulfilled retail responsibilities to optimize sales and customer satisfaction.● Tasked with preparing merchandise for the sales floor, maintaining racks, shelves, and sales floor.● Actively engaged customers, providing information on current sales, coupons, and new merchandise.● Responsible for processing online orders in the Omni channel, ensuring timely and accurate fulfillment.● Successfully located items on the sales floor within the timeframe and followed company guidelines for packaging, facilitating seamless store pick-up or shipping to customers.

Bachelor Of Science - Bs, Computer Science

Computer Science