Created and maintained Salesforce reports and dashboards, contributing to streamlined operational processes.Conducted meticulous data audits to ensure integrity by cross-referencing unique identifiers across multiple applications.Executed operational tracking by generating and maintaining weekly and quarterly reports, facilitating data-driven decisions.Enhanced recruitment efforts through data analysis by extracting and compiling relevant skill sets from resumes.Leveraged Power Automate to simplify user experience in government programs by automating data collection and processing, while also enhancing the efficiency of quarterly reporting.

Reviewed and verified candidate documentation, including identification, references, and background checks, ensuring compliance with hiring protocols through meticulous data entry and validation.Onboarded candidates into UltiPro software, efficiently managing data across Salesforce, Bullhorn, and Able applications to maintain accurate and up-to-date records.Served as the department’s go-to resource, analyzing data to resolve onboarding issues and provide informed guidance.Conducted detailed research and analysis on candidate inquiries and HR auditing projects, contributing to data-driven decision-making and enhanced compliance.Collaborated with HR teams and departments to streamline onboarding processes, leveraging data insights to improve efficiency and consistency across all onboarding activities.

Honed my administrative skills and organizational prowess.Tuned my training skills to be able to explain processes.

Managed incoming telephone inquiries, providing detailed information about products, services, and promotions, demonstrating strong communication and data management skills.Conducted product and service consultations, employing upselling techniques and analyzing customer needs to drive sales and improve product offerings.Developed and maintained effective relationships with peers and upper management, leveraging teamwork and analytical skills to achieve sales and operational targets.Adapted and communicated product, service, and policy updates, utilizing data to support and inform both coworkers and customers, enhancing overall efficiency.Coordinated product launches and provided exceptional customer service, applying data-driven insights to support account retention and growth.