Jonathan Nava Email & Phone Number

Manila, National Capital Region, Philippines

Papua New Guinea

- Responsible in maintaining computers, printers, network, servers and all IT relatedworks that make the operation keeps running- Taking care of daily data backup and ensures that the backup was completedproperly- Record all the IT equipment and peripherals and update accordingly- Monitoring and updating wine cellar website for prices and stocks, and upload wineimages if necessary- Provides front-end support to any issues in ERP System (Pronto) that encounters bythe end-users and escalate if necessary- Proposed a better email hosting for a better management and cost effective mailserver- Monitoring and maintaining CPanel, create account for new user, setting up emailclient, and educate user on how to keep their mailbox tidy- Recommended additional ISP for a redundant internet connection as well as firewallfor a better network security solution- And perform other task as directed.

Ncr - National Capital Region, Philippines

Accent Micro Technologist Incorporated (December 06, 2010 – February 16, 2016)8/F Philippine Stock Exchange Center, East Tower, Exchange Road, Ortigas Center, Pasig City*IT Shift ManagerLast project (August 20, 2012 - February 16, 2016)Synchrony Financial (Norhtgate Cyberzone Alabang Muntinlupa City)- Managed a team of five- Evaluating individual work performance and advising on career development- Part of a team to design new office procedures- Compiling and editing comprehensive weekly and monthly dashboard reports*IT HelpdeskFirst project (December 06, 2010 – August 07, 2012)ONsemi Conductor Philippines (Carmona Cavite)- Working with the Desk Side Support Group of the Help Desk Team- Performing technical troubleshooting system and network problems, and setup ofhardware- Provide second-level problem determination on problems reported by end-users- Assist end-users in resolving the problem by guiding them on possible solutions- Updates, tracks, and closes problems under my tower- Imaging desktop and laptop computers- Researching trends and patterns in the problems users ask about

Papua New Guinea

- Accountable for an ongoing program of IT services.- Responsible for maintaining the core and edge-of-network infrastructure of the company.- In-charge for the planning, development and maintenance of residence halls IP network and systems currently being utilized.- Delve into ways to resolve problem of the servers.- Troubleshoot and resolved network production problems.- Maintained confidentiality with regard to the information being processed stored or accessed by the network.- Configured network printing, directory structures, users’ access, security, and file services.- Other duties as assigned.