Jonathan Newton Email & Phone Number

Dallas/Fort Worth Area

Clinical informatics is the study of information technology and how it can be applied to the healthcare field. It includes the study and practice of an information-based approach to healthcare delivery in which data must be structured in a certain way to be effectively retrieved and used in a report or evaluation.PACS Administrator monitors system activities/resources and diagnoses system hardware and software problems, performs monitor calibrations, validates computer workstations, resolves problems according to established policies and procedure. The PACS/RIS Administrator effectively communicates upgrades/down times to end users and supports operational activities during the downtime and upgrade process.Picture archiving and communication system (PACS) is a medical imaging technology which provides economical "digital" storage and convenient access to images from multiple modalities (source machine types).

Dallas/Fort Worth Area

Specialized in Citrix Cloud support for multiple Banks as a Support Contractor for DH Corp.* 1st and 2nd line support troubleshooting of IT related problems software and hardware.* Analyzed and routed issues into the proper ticketing systems, updated and closed tickets in a timely manner.* Devised or modified procedures to solve problems considering computer equipment capacity and limitations.* Establish new users, manage access levels and reset passwords through Active Directory.* Created, disabled, adjusted permissions, and archived Microsoft Exchange accounts.* Created and maintained documentation as necessary for operational and security audits.* Resolved common Citrix issues like connection, profile, and printing issues.* Resolved Basic Network issues such as LAN, DNS, MPLS, and VPN connection issues.* Managed email spam filters, and basic email and firewall intrusion protection settings.* Setup active synch on iPhone IOS and Android devices.* Escalated unresolved calls to the infrastructure support team.

Dallas/Fort Worth Area

* ITIL v3 compliant Tier 2 Service Desk support * Trainer for leverage service desk in Poland, Philippines, Mexico and US.* Wrote training documentation and manuals, provided Quality Control audits.* Maintained the group Knowledge Base using BMC Remedy Knowledge Management* Managed Email and Web tickets and returned tickets in queues.* IOS Software/Hardware, IPad, IPhone, Android and Avaya phone system* Altiris software deployment* Active Directory password unlock and resets* Citrix / VMWare connections* Printers HP, Cannon and Epson driver and hardware installations and troubleshooting* Internet explorer and Google connectivity issues* e-mail Outlook and Google Business, Chat, Link and Hangouts* VPN: unlocked accounts created tokens, reissued tokens, reinstalled software* Connectivity issues to SAP and various Client Specific network drives, printers, and websites.

Dallas/Fort Worth Area

Tier 2 Service Desk AnalystXerox Business Services, LLC. (The IT division at Xerox) was bought out by Atos IT Solutions and Services On June 2015, Click to edit position description* ITIL v3 compliant Tier 2 Service Desk support * Trainer for leverage service desk in Poland, Philippines, Mexico and US.* Wrote training documentation and manuals, provided Quality Control audits.* Maintained the group Knowledge Base using BMC Remedy Knowledge Management* Managed Email and Web tickets and returned tickets in queues.* IOS Software/Hardware, IPad, IPhone, Android and Avaya phone system* Altiris software deployment* Active Directory password unlock and resets* Citrix / VMWare connections* Printers HP, Cannon and Epson driver and hardware installations and troubleshooting* Internet explorer and Google connectivity issues* e-mail Outlook and Google Business, Chat, Link and Hangouts* VPN: unlocked accounts created tokens, reissued tokens, reinstalled software* Connectivity issues to SAP and various Client Specific network drives, printers, and websites.Xerox Business Services, LLC was previously Affiliated Computer Services, Inc. (ACS)

Carrollton, Tx

Service Desk Analyst support position assisting desktop users with Windows and LAN/WAN support.Specializing in TCP/IP connection, and broadband Internet.

Denton, Tx

• Payroll Manager for four International small businesses, 23 employees, and 6 international offices.• Preformed all aspects of accounting for four international corporations including: Receivables, Payables, Bank Account management, Fiscal planning and Budgeting, Annual Financial Statements preparation, Investments, Gifts, Assets, Inventory management, and assisted internal and external auditing.• Implemented adapted and maintained the fund accounting software and reporting duties.• Maintained Accounting software integration, troubleshooting, and database backup and upkeep.• Managed all aspects of employee payroll and retirement activities.• Self learned small business networking, upkeep, computer repair and technical support on Windows PCs.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

completed: Bachelor of Business Administration (BBA)

Associate Of Arts And Sciences (Aas), Paralegal Program, 3.9

Activities and Societies: Phi Theta Kappa Honor SocietyCompleted: ABA approved Paralegal Program