Jonathan Nielson Email & Phone Number

London, England, United Kingdom

London

Bishops Square, London

I worked as a Business Analyst on a £50m+ programme of technical change work at Allen & Overy, to replace the incumbent document management system with iManage. I was responsible for taking the lead BA role on two projects: Implemented GDPR / global data retention compliance within iManage to 5,550 employees across 44 offices in 31 countries with a project budget of £390k o Built a communications plan with senior stakeholders to presented to the business o Ran workshops with the Data Compliance Team to map out existing processes then created new ones under the new system. o Validated all functional and non-functional requirements. o Performed gap analysis on the proposed solution o Performed impact analysis to determine the effect of amending processes outside my immediate project. o Wrote UAT scripts and guided the Data Compliance Team through the process of signing off the final product. o QA’ed the final system configuration in Production. Produced any training materials necessary. Delivered revised versions of 3 core systems for legal staff to create & search closing sets of deal documents to 550+ users globally o Inherited mature project from incumbent BA. Wrote user stories for the in-house agile development team to create new functionality required by the stakeholders. o Assisted the in-house and external testing teams to verify all new functionality was working correctly. o Hosted bi-weekly meetings with the stakeholder group to communicate relevant news back to them from the programme and confirm any outstanding requirements. o Creation of training material.o Ran workshops with the Professional Support Lawyers (PSLs) to ascertain their requirements for a new search application. I worked with the vendor to deliver all new functionality requested then presented this back to the PSLs for sign off therefore being the consistent contact for the PSLs. o Writing support model documentation for sign off by support teams.

o Managed the relationship between the HR System’s team and the Global Business Continuity Management (BCM) team. This included advising on and developing an interface of key HR data to their cloud based BCM system, Everbridge, so employees could be contacted in an emergency situation. o Conducted a review of a training and development system managed by the HR Systems team. Interviewed key stakeholders within the business, analysed their responses and identified possible options for its future. This was written up as an options paper and presented back to senior members of HR. o Regularly attended industry events and seminars so that key trends within the HR Systems field, could be relayed back to the team in the form of "Spotlight" sessions.

Bishops Square, London

o Advised the HR department on data retention policy in light of recent changes in legislation (GDPR). o Advised on back up strategies to minimise risk to the business and save on costs for on and off site storage. o Managed a number of key stakeholders at all levels of seniority within the business as I have the ability to adapt technical concepts and language to the audience I am addressing. o Investigated and advised on system cyber security strategies. Proactively engaged the Information Security Team when any suspicious system activity was suspected. o Set myself up as a focal point for monthly server patching, IT infrastructure upgrades and testing, and other team administration tasks. o Solely responsible for modernising the HR System's team support issue tracking application, from Excel to HP Quality Centre. Reports were then created from the system and run monthly to support team meetings and the regular bi-monthly HR Systems Production updates. o Support for annual HR/Training processes including appraisals, compensation reviews and practice certificate renewals.

Bishops Square, London

Promoted in 2014 to PeopleSoft Product Specialist.o My responsibilities included application support, planning application upgrades, primary contact for all IT/HR meetings, writing technical specification documents, assisting in internal and external audits, managing external contractor staff, advising on technical upgrade strategies and advising on and specifying server hardware. o Trusted advisor to HR to assist them in producing their road maps for their core HR Systems. o Lead technical role in upgrading the main HR system. This involved managing project contractors, reviewing existing customisations and advising whether they were still required, as well as being a key technical “go to” on the project for all queries. o Gave presentation at the UK Oracle User Group Apps14 conference on experiences of HR System Upgrade. o Assisted shared service centre in process improvements by reviewing core joiner/changer/leavers processes. o Reviewed existing/created HR documentation as required when new functionality or procedures were delivered to the business. o Training and development of junior roles within the HR Systems Team. Filtering CVs and performing interviews. o Simplified and optimised integration tasks such as publishing data out to AD and IT Service Bus (central database of non-sensitive HR data).

New Change, London

o Lead permanent technical resource on the implementation of the new HR system (PeopleSoft) project. o Specified hardware requirements, built servers and handing these over to the Development team. o Advised project members how to manage aspects of the project within IT, including the rollout. o Primary contact for all 2nd and 3rd line support for the new system whilst working to the agreed SLAs when investigating and analysing any issues raised. o Scoped and built an HR and Finance data warehouse. Advised on the design of the infrastructure and logistics of moving the data around from a SQL Server/HR Systems perspective. o Assisted the Management Information (Reporting) Team with any ad-hock queries and structuring of any regular reports to the business. o Produced and scheduled audit reports which ensured data on the HR System remained accurate and consistent. o Technical support for the Global Payroll implementation. This included writing a new component to assist the Compensation Team to analyse any proposed changes to base compensation and bonuses. o Wrote a Global Payroll Interface & subsequently was lead technical resource in assisting the rollout. o Extended the HR system to integrate with Active Directory (AD) so that single sign on was possible. I then configured it to automatically manage employees' membership of email distribution lists based on HR attributes. Additional employee data was copied to AD for other internal systems to utilise. o Led the technical implementation of the new training system, which included configuring the Employee Self Service module to make it easier to use. o Responsible for configuring the Performance Management module as new parts of the business adopted it. o Creation and scheduling of regular reports which were sent out to other business functions who required basic HR data.

New Change, London

o Solely supported and technically owned the existing HR System, Northgate PS Enterprise. o Handled all business as usual queries, as well as planning, performing and project managing all upgrades and ad-hock projects.

Cannon Street, London

Caminus provided software solutions and strategic consulting services to the energy industry. My responsibilities as Analyst Programmer included maintaining and customising their existing systems. In addition, I supported the implementation and sales teams with any issues that arose, whether they were product specific or not.

Wimbledon, London

Skiclub was a small members' club providing various specialist services for their clients. As Technical Consultant my main duties were to synchronise their two member databases and remove inaccurate data.

Leicester Square

Promoted in 2000 to Senior HR Developer. My additional responsibilities included mentoring and training new staff members, liaising with external clients as well as assuming greater levels of product support. Creation of management information reports using Crystal Reports.

Bedford Place, London

Manpower Software was an ISO 9001 accredited software house specializing in HR applications for major industrial and public sector organisations. I joined as a Junior HR Developer. The main projects I worked on included an accounting package, a personnel tracking system and making the core products easier to use via wizards. I also extended the system to enable Crystal Reports to be run via a web interface and embedded a browser within it, thus enabling a richer multimedia experience.

Greenwich, London

STC provided global fibre optic telecommunication systems to major worldwide service providers and enterprises. I was employed as Junior Technician in the Advance Engineering department. I was involved in optimising existing simulations and developing a CAD program to design optical amplifiers. This was written in C in an X-Windows UNIX environment.