Jonathan Nolan Email & Phone Number

Brownsburg, IN, US

Indianapolis, Indiana, United States

Strategic Leadership:-Collaborating with key stakeholders to define the long-term technology roadmap for the contact center, aligning it with overall business objectives.-Conducting thorough research and analysis to identify and recommend suitable contact center platforms, tools, and integrations.-Developing and managing budgets for implementation and.

Indianapolis, Indiana, United States

Strategic Leadership:-Collaborating with key stakeholders to define the long-term technology roadmap for the contact center, aligning it with overall business objectives.-Conducting thorough research and analysis to identify and recommend suitable contact center platforms, tools, and integrations.-Developing and managing budgets for implementation and.

United States

Solution Deployment:-Solutions Architect: Works with Customers to identify business and technical requirements and provides technical design and solutions for Genesys Cloud CX.-Works in close concert with Project Manager in successfully delivering projects.-Delivers technical implementation activities from post-sale to support transition for PS engagements.

Indianapolis, Indiana Area

• Drive completion of large multi-week internal and external projects by managing all facets of the projects including infrastructure system builds (OS and application installs, facilities coordination, procurement.
• Manage operational excellence initiatives and assist in driving operational quality improvements throughout the organization.
• Manage day-to-day and multiple large infrastructure activities including server builds and decommissions, new data center and network builds, new customer implementations, service delivery add-on projects, and new.
• Manage all facets of customer implementation, upgrades and service add-on projects including project kick-offs with the customer, resource management, risk management, and any post-migration support and transition work.
• Plan and charter projects to articulate goals, requirements, success criteria, estimates, schedules, and risks.
• Negotiate effectively with business representatives and team members to define the project goals, work content and schedule.

Indianapolis, Indiana Area

• Drive completion of large multi-week internal and external projects by managing all facets of the projects including infrastructure system builds (OS and application installs, facilities coordination, procurement.
• Manage operational excellence initiatives and assist in driving operational quality improvements throughout the organization.
• Manage day-to-day and multiple large infrastructure activities including server builds and decommissions, new data center and network builds, new customer implementations, service delivery add-on projects, and new.
• Manage all facets of customer upgrades and service add-on projects including project kick-offs with the customer, resource management, risk management, and any post-migration support and transition work.
• Plan and charter projects to articulate goals, requirements, success criteria, estimates, schedules, and risks.
• Negotiate effectively with business representatives and team members to define the project goals, work content and schedule.

Indianapolis, Indiana Area

• Monitored over 7000 devices within the Communication as a Service (CaaS) infrastructure as the primary resource and ensured 99.999% uptime of services by responding to alerts and escalations.
• Executed response management and change control processes.
• Researched, resolved and responded to alerts and issues as presented via the system monitoring.
• Participated in team projects that enhanced the quality and efficiency of the CaaS support service.
• Assisted in special CIC product-related issues as needed while working closely with the testing, development, and product management teams.
• Performed move, add, change activity for customer systems.

Indianapolis, Indiana Area

• Monitored over 4500 devices within the Communication as a Service (CaaS) infrastructure as the primary resource and ensured 99.999% uptime of services by responding to alerts and escalations.
• Executed response management and change control processes.
• Researched, resolved and responded to alerts and issues as presented via the system monitoring.
• Participated in team projects that enhanced the quality and efficiency of the CaaS support service.
• Assisted in special CIC product-related issues as needed while working closely with the testing, development, and product management teams.
• Performed move, add, change activity for customer systems.

Indianapolis, Indiana

• Monitored all Communication as a Service (CaaS) infrastructure systems as the primary resource and ensured 99.999% uptime of services by responding to alerts and escalations.
• Executed response management and change control processes.
• Communicated with customers and vendors.
• Researched, resolved, and responded to alerts and issues as presented via the system monitoring.
• Participated in team projects that enhanced the quality and efficiency of the CaaS support service.
• Assisted in special CIC product-related issues as needed while working closely with the testing, development, and product management teams.

Indianapolis, Indiana Area

Description of Duties:-Migration of file data from NAS and remote file servers to new Isilon or file server utilizing powershell and robocopy.-Modify login scripts as it relates to file migrations.-Analyze server configurations to make sure services other than file/print are not in use on servers prior to decommission.

Fort Wayne, Indiana Area

• Onsite and remote manager of all information technology functions, client/server networking, security and communications for 6+ clients in various industries such as medical, government, non- profit, real estate.
• Dedicated support to 150+ users with dedicated accounts, 250+ workstations, laptops, kiosks, printers and mobile devices and maintained and/or created 15 servers including virtual, exchange, and SQL servers.
• Designed and implemented total technology solutions for clients to facilitate growth, while also addressing security, performance, & budget concerns. Microsoft Windows Server installations, exchange servers, firewalls.
• Developed long-term cost saving solutions to help maximize employee productivity such ascloud computing, centralized computing, paperless workplace, wireless and mobile computing.
• Project manager for software implementations and functioned as liaison between clients and software vendors. Software included medical records and electronic charting, financial systems, human resource and helpdesk.

Fort Wayne, Indiana Area

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. CCDC competitions ask student teams to assume administrative and protective duties for an existing "commercial" network - typically a small company with 50+ users, 7 to 10 servers, and common Internet services such as a web server.

Bachelor’S Degree, Business It Management

Associate’S Degree, Double Concentration; Computer Information Technology Networking & Security

Activities and Societies: Phi Theta Kappa, Vice President of Student Government, Founder\Co-Captain of Collegiate Cyber-Defense.