Jonathan Norman Email & Phone Number

Temple Hills, MD, US

Arlington Virgina

• Performing variety of tasks such as troubleshooting client’s laptops on-site or remotely using WebEx, and Zoom, re-imaging laptops (Dells and HPs), set up IP addresses for printers and computers communications etc.
• Responding to emails, phone calls via Polycom.
• Creating users accounts in Active Directory.
• Creating user accounts and distribution groups in Outlook.
• I have walk-in the door policies for users who have issues with their computers and printers, scanners, CAC cards for the military mail and certain DOD certificates.
• Relies on extensive experience and judgment to plan and accomplish goals.

• to perform their daily functions using Active Directory along with simple password reset.
• When I’m not interacting face to face with the clients office or cubicle area, I use Remote Desktop, in working closely with the customer on a daily basis to resolve challenging issues that include issues with.