• Responsible for ensuring the B2BE systems and network are always available and reliable to meet SLA of 99.9% system availability.• Provide technical expertise, training and mentoring to assist develop depth of expertise within the Infrastructure Team to provide a high level and continuity of support for the B2BE Global System and Network Infrastructure.• Provide technical support and leadership for projects and incident management to ensure completion/resolution in agreed time frames as well as Infrastructure BAU coverage 24 x 7.• Providing regular reporting and escalate any issues to the Infrastructure Team Leader and Global Operations and Infrastructure Manager.• Employ best practice and change management to ensure effective and efficient deployment and maintenance of high performing and stable systems and network architectures including security, backup and geographical disaster recovery solutions for the B2Be Global Systems and Network Infrastructure based on the ITIL set of practices.• Pro-actively research, recommend and implement new and innovative technologies to provide cost effective solutions (hardware and software) to B2BE’s global systems and networks.• Ensure a stable and secure IT infrastructure by regularly reviewing and analysing potential risks to the B2BE Global Systems and Network Infrastructure.• Provide effective and prompt customer (internal and external) support as and where required to meet published SLA’s of 99.9% system availability.• Develop, update and enhance system related documentation ensuring it is kept up to date can be utilised to help the system and network teams during a disaster scenario and as an accurate reference for future employees within the team based on the ITIL set of practices.• Train and mentor of the Infrastructure Team to ensure all team are able to provide proper support to the B2Be Global Systems and Network Infrastructure.

• Responsible for ensuring the B2BE systems and network are always available and reliable to meet SLA of 99.9% system availability.• Provide technical expertise, training and mentoring to assist develop depth of expertise within the Infrastructure Team to provide a high level and continuity of support for the B2BE Global System and Network Infrastructure.• Provide technical support and leadership for projects and incident management to ensure completion/resolution in agreed time frames as well as Infrastructure BAU coverage 24 x 7.• Providing regular reporting and escalate any issues to the Infrastructure Team Leader and Global Operations and Infrastructure Manager.• Employ best practice and change management to ensure effective and efficient deployment and maintenance of high performing and stable systems and network architectures including security, backup and geographical disaster recovery solutions for the B2Be Global Systems and Network Infrastructure based on the ITIL set of practices.• Pro-actively research, recommend and implement new and innovative technologies to provide cost effective solutions (hardware and software) to B2BE’s global systems and networks.• Ensure a stable and secure IT infrastructure by regularly reviewing and analysing potential risks to the B2BE Global Systems and Network Infrastructure.• Provide effective and prompt customer (internal and external) support as and where required to meet published SLA’s of 99.9% system availability.• Develop, update and enhance system related documentation ensuring it is kept up to date can be utilised to help the system and network teams during a disaster scenario and as an accurate reference for future employees within the team based on the ITIL set of practices.• Train and mentor of the Infrastructure Team to ensure all team are able to provide proper support to the B2Be Global Systems and Network Infrastructure.

• Assist the Operations and Infrastructure Manager to ensure the smooth running of the B2BE global systems and network infrastructure and the maintenance of 99.9% system availability;• Lead the Infrastructure Team to provide 3rd level support for the B2BE global systems and network infrastructure;• Employ best practice and change management to ensure effective and efficient deployment and maintenance of systems and network architecture including security and backup solutions for the B2BE global systems and network infrastructure based on the ITIL set of practices;• Develop short and long-term objectives for the Infrastructure Team to ensure a high level of support to assist business growth;• Develop expertise within the Infrastructure Team through training and mentoring to provide a high level of support and continuity of the B2BE global system and network infrastructure;• Ensure a stable and secure IT infrastructure environment by regularly reviewing and analysing potential risks to the B2BE global systems and network infrastructure;• Ensure all system architecture, processes and procedures are adequately documented and that this documentation is properly maintained;• Provide hands on leadership to the Infrastructure Team taking the lead role in project and incident management to ensure timely resolution and coverage for the team if required.

The role is to be an expert and mentor in all things technical within the Operations Department. The role is to support the Operations Manager in the delivery of high levels of service through technical innovation, resulting in the implementation of solid, reliable systems and processes and to assist the technical development of the Operations Team. As the Senior Technical Engineer of the Operations Team this role is also to provide mentoring to the other Operations Team members and also assume certain responsibilities of the Operations Manager in his absence.All responsibilities relate to the following environments: B2B, RTL, BPM and ECN’s internal network.

- In-depth technical knowledge of IBM AIX and Red Hat Linux/Debian/Ubuntu including capacity and performance tuning 
- Sendmail/Postfix configuration and diagnosis 
- DNS/bind configuration and diagnosis- SSH and SSL 
Networking skills including, - TCPIP, Firewalls(iptables), VPNs
- IBM Websphere MQ for Unix and Windows working knowledge of IBM DB2 
Experience with - IBM hardware; XSeries severs, Blade Servers and SAN 
Be familiar with - - IT best practices, including ITIL- System monitoring via nagios (Built a new system based on Nagios 2.6 --> Rebuild to 3.0.6)- Backup and restore procedure via Storix- Implemented Mediawiki for documenting Operational procedures(Technical documentation writing)- After hours alerts/support- Looking after vmware virtual environment (ESX Server 3.5 x 3 IBM Servers) connected at the office. 2 x3650's at the Datacentre for Production. Wrote some manual scripts to backup machines from one server to the other.to Hitachi SAN (SMS100)- Checkpoint firewall admin- XenServer 5.5- PfSense firewall management- Team of 3 looking after 226 hosts and 1794 services as of 240611- Work across multiple lines of business across countries

System administration of *NIX-based server.Documentation and project support.To assist in application support.Be responsible for developing and maintaining the various systems required tomanage, monitor, and maintain our products / services / solutions that have been deployed internally or on customer networks.Liaising with the client on problems that may have arise.Identifying and correcting problems that exist in production systems.Networking team build.Be involved during the software development life-cycle.Unit testing of code-base during the development cycle.Development of test cases during the development cycle.Applying test cases to newly developed modulesSoftware coding / debugging / unit and module testing.Tracking the status of bugs identified in a newly developed system.To manage customer interaction in so far as support of the applications andservices/solutions offered is concerned.

Assisting the estimating assistant in the daily workings. Support of local LAN, networking and systems. A more detailed description available upon request.