Jonathan Ortega Email & Phone Number

Frisco, Texas, United States

Arlington, Texas, United States

- Lead technology support for the league; including all employees, coaches and players- Manage and deploy 648 iPads for players. App and security templates applied using JAMF- Support for printing gameday credentials- Onboard all new hires (Staff and Coaches), setup all necessary accounts and ship equipment. Host morning Zoom meetings teaching the basics on how to login into accounts.- POC for any assistance in the Arlington hub- Account admin for Okta, Google Workspace… Show more - Lead technology support for the league; including all employees, coaches and players- Manage and deploy 648 iPads for players. App and security templates applied using JAMF- Support for printing gameday credentials- Onboard all new hires (Staff and Coaches), setup all necessary accounts and ship equipment. Host morning Zoom meetings teaching the basics on how to login into accounts.- POC for any assistance in the Arlington hub- Account admin for Okta, Google Workspace, Zoom/Zoom Phone, Slack, O365, Adobe Cloud,Teamworks and Active Directory Show less

Las Colinas, Tx

• Senior support for the Las Colinas office and remote users in OK, LA, AL and TX• Image, white glove and ship new and replacement computers

Dallas, Texas, United States

• Lead project of converting a client location from Bank of New York Mellon to Iron Mountain. Consisting of the preparation and execution to replace all infrastructure and computers with new equipment. • Supporting AD and Okta accounts for all employees to be converted.• 500+ user support of Windows 10 and Chromebook computers locally and remote in North America. Provided a "White Glove" service for company executives and all levels of management and employees.• Ticket management… Show more • Lead project of converting a client location from Bank of New York Mellon to Iron Mountain. Consisting of the preparation and execution to replace all infrastructure and computers with new equipment. • Supporting AD and Okta accounts for all employees to be converted.• 500+ user support of Windows 10 and Chromebook computers locally and remote in North America. Provided a "White Glove" service for company executives and all levels of management and employees.• Ticket management using the Service-Now platform Show less

Dallas, Texas

• Support Technology and HR for the Dallas Renegades organization and league practice squad. Served as the main POC for the Dallas market.• Building, installing, maintaining and troubleshooting both MAC and Windows desktops & laptops• White Glove Support for Executive/Senior Leadership (President, Directors, GM and Coaching Staff)• Deploy and manage Apple iPads using Jamf Pro• Game day support for all technology needs including network connection testing and functionality… Show more • Support Technology and HR for the Dallas Renegades organization and league practice squad. Served as the main POC for the Dallas market.• Building, installing, maintaining and troubleshooting both MAC and Windows desktops & laptops• White Glove Support for Executive/Senior Leadership (President, Directors, GM and Coaching Staff)• Deploy and manage Apple iPads using Jamf Pro• Game day support for all technology needs including network connection testing and functionality of Ricoh printers• Completed Google G-Suite certification to establish support knowledge and experience for the Google environment used within the organization.• Build out new offices and practice facility. Procure and Install computer/networking equipment.• Travel and on-call support when needed• Analyze issues & create solutions for hardware & software problems and documenting RCA• First call phone support for all technical remote issues (TeamViewer, SolarWinds)• Support HR by on-boarding new employees and players and assisting with completing final paperwork (contracts, i9, Workday). As well as create all necessary accounts and assign access.• Manage team schedules, important files and messages using Teamworks Show less

Plano, Texas, United States

• Front line support for Samsung Electronics America division (500+ users including Executive staff for North America and visiting HQ Korea staff)• Image Windows 7 and 10 Samsung computers using Acronis True Image and Ghost• Active Directory password reset and unlocks• Support setting up employee issued Android phones• Manage tickets using Solarwind Web Help Desk system• Exchange email account management with Microsoft Office 365• Create and manage user WiFi… Show more • Front line support for Samsung Electronics America division (500+ users including Executive staff for North America and visiting HQ Korea staff)• Image Windows 7 and 10 Samsung computers using Acronis True Image and Ghost• Active Directory password reset and unlocks• Support setting up employee issued Android phones• Manage tickets using Solarwind Web Help Desk system• Exchange email account management with Microsoft Office 365• Create and manage user WiFi accounts• Galaxy device support Show less

Lewisville, Texas, United States

• Helpdesk support for less than 100 employees at locations locally in Lewisville and Plano, TX. Remote support for Atlanta and Phoenix locations.• OS Imaging of Windows 8.1 & Windows 10 using Microsoft deployment toolkit.• Active Directory account management with Window Server 2012 R2.• Email account management with Microsoft Office 365.• Built and manage a FreePBX IP phone system; create extensions, provision phones, IVR tree, custom voicemail greetings and assign external… Show more • Helpdesk support for less than 100 employees at locations locally in Lewisville and Plano, TX. Remote support for Atlanta and Phoenix locations.• OS Imaging of Windows 8.1 & Windows 10 using Microsoft deployment toolkit.• Active Directory account management with Window Server 2012 R2.• Email account management with Microsoft Office 365.• Built and manage a FreePBX IP phone system; create extensions, provision phones, IVR tree, custom voicemail greetings and assign external DID.• Deployed a help desk ticketing system using Freshdesk online services.• Network management, upgrading VPN Routers, configuring site-to-site VPN connections.• Implemented new WiFi infrastructure using UniFi system and hardware. As well as manage and upgrade video security camera system from coax CCTV cameras to IP cameras with Unifi Video system.• Produced Youtube videos for the sales department and employee training. Show less

North Richland Hills, Tx

• Active Directory management with Windows Server 2003• Support Nortel Telephony System with call recording; work with Blackbox to fix any issues.• Maintain relationships with vendors and support contacts• Support and repair of Dell, Lenovo, HP and Macintosh computers• Contributed in engineering and deploying a secure POS Kiosk to Target Mobile stores nation wide• Supervised and trained new Help Desk Support team in Call Center regarding issues with POS software or hardware.… Show more • Active Directory management with Windows Server 2003• Support Nortel Telephony System with call recording; work with Blackbox to fix any issues.• Maintain relationships with vendors and support contacts• Support and repair of Dell, Lenovo, HP and Macintosh computers• Contributed in engineering and deploying a secure POS Kiosk to Target Mobile stores nation wide• Supervised and trained new Help Desk Support team in Call Center regarding issues with POS software or hardware. Used LANDesk remote desktop to provide remote support into computers at each Target Location. And use SysAid to track tickets and report issues.• Manage adding and removing users with security badge system using Win-Pak and ADT security cards. Monitor building cameras using a Bosche Security server Show less

North Richland Hills, Tx

• Responsible for helpdesk and desktop support in a call center & warehouse environment using Microsoft Windows and Mac operating systems on computers, laptops, servers, and telephony. • Prepare and rebuild Dell & Lenovo desktops and laptops, and perform thorough backups, migrations, and file restorations for office users. • Perform Windows OS migrations and configurations, including extensive driver troubleshooting, adding administrator accounts, and installing software (miscellaneous… Show more • Responsible for helpdesk and desktop support in a call center & warehouse environment using Microsoft Windows and Mac operating systems on computers, laptops, servers, and telephony. • Prepare and rebuild Dell & Lenovo desktops and laptops, and perform thorough backups, migrations, and file restorations for office users. • Perform Windows OS migrations and configurations, including extensive driver troubleshooting, adding administrator accounts, and installing software (miscellaneous business and design software, VPN, Adobe products, and Microsoft Office 2003, 2007, 2010 software and troubleshooting support). • Troubleshoot email issues (Outlook 2007, 2010) .ost/.pst backups. • Learned Active Directory and Group Policy in Windows Server 2003.• Participated in trainings on Cellular and Mobile Communications History and Technologies, DNS, Email Systems and Protocols, TCP/IP/ UDP, and Networking IPv4.• Produced demo videos of Cell Phones for the Company’s Youtube Channel Show less

Associate'S Degree, Information Technology Support

Certificate, Information Technology Support