Jonathan P. Madden Email & Phone Number

Katy, Tx, Us

Houston, Texas, United States

Office of Information Technology - Texas Southern University.Project management: Planning, building, and executing technology solutions within the University.Lead Projects: Oversee complex, high-visibility projects that are essential to our business, ensuring they stay on track and within budget.Build Relationships: Cultivate strong connections with stakeholders and senior leadership, engaging with decision-makers across the organization.Mentor Your Team: Support and guide team members in their professional growth, empowering them to take on new responsibilities.Negotiate with Vendors: Work with vendors to manage deliverables and resources, ensuring accountability and collaboration throughout the project.

Remote

Project Manager within the Black Knight Servicing Technologies (BKST) umbrella of Black Knight Financial Services. Focused on Mortgage Services Platform (MSP) and stand-alone Claims implementations. Implementations include end-to-end workflow functionality for all Claims functions via Black Knight solution.Project Management planning and coordination of all aspects of BKST Claims from initiation through delivery. Management of overall customer relationship and satisfaction during all phases of the implementation process, project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed. Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables. Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope. Assigns and monitors work of project team, providing technical and analytical support and direction. Manages project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. Assists with problem resolution or risk mitigation as needed. Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations, to ensure all project targets and requirements are met. Delivers informational and decision-seeking presentations to technical and business groups in Black Knight and/or in client organizations.

Houston, Texas, United States

Project Manager within the Empower Loan Originations System (Origination Technologies) umbrella of Black Knight Financial Services (BKFS). Focused on Empower and stand-alone implementations to include BKFS Expedite, Exchange and Motivity products. Implementations include end-to-end workflow functionality for all originations functions via Black Knight solution. Project Management planning and coordination of all aspects of Black Knight Origination Technologies from initiation through delivery. Management of overall customer relationship and satisfaction during all phases of the implementation process, project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed. Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables. Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope. Assigns and monitors work of project team, providing technical and analytical support and direction. Manages project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. Assists with problem resolution or risk mitigation as needed. Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations, to ensure all project targets and requirements are met. Delivers informational and decision-seeking presentations to technical and business groups in Black Knight and/or in client organizations.

Jacksonville, Florida, United States

In the fall of 2023, ICE completed the merger with Black Knight. My position remained the same as it was before the merger.

Denver, Colorado, United States

Develop and execute Project Management Plan to include all areas of Project Manangement (Scope, Time, Cost, Quality, Communication, Risk, Procurement, Human Resources). Create Scope of Work by gathering detailed customer requirements, constraints and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques and the project charter. Obtain customer approval and signature of SOW. Coordinate EMV implementation and testing with Professional Services team to ensure seamless install of EMV components. Plan, organize and direct all activities as required for the full implementation of project goals and objectives including work breakdown structure and Statement of Work. Work directly with end customer to coordinate the installation and testing with the appropriate Host and Switch representative. Ensure that project activities are consistent with the project objectives and that objectives can be met with available resources. Ensure the project meets targets, budgets and time-lines, with appropriate reporting and evaluation. Develop, complete and finalize all project deliverables according to the timeline. Manage changes to project scope, project schedule and project costs using appropriate verification techniques in order to keep the project plan accurate, updated and reflective of authorized project changes and facilitate customer acceptance.Lead and direct the work of others. (i.e. Install team).

Colorado Springs, Colorado, United States

Personal business owned by my Wife and I for over 10 years. We specialized in the weekly distribution of directional signage to housing developments around Colorado Springs. Primary duties included weekly distribution of signage, upkeep, and maintenance of all signage and equipment. Acting Route Manager and Client Relations positions are secondary.

Colorado Springs, Colorado, United States

Installation and support of proprietary 3PL, WMS, and ERP software for medium to large businesses. Remote database logistics software installation(s), deployment, and configurations per requirements. Maintain/update project capacities in relation to new clients as well as support for existing clients. Support roles as needed.

Colorado Springs, Colorado, United States

Client management of student mobile apps, access, accounting, database and hardware/software. Customer support technician supporting proprietary 1Card solutions for large client base. Call center support, on-site installation and physical hardware/software support specialist. Development of technical documentation for company and client needs.

Colorado Springs, Colorado, United States

Focus on new client sales/installations, existing client sales/transitions and issues resolutions. Professional efficiency – software/hardware, office applications, networking, databases, peripherals, mobile apps, etc. Progressive knowledge of industry standards applicable to card services in a Fortune 1,000 company. Responsible for yearly training of clients at Users Conference – including hardware and software. Developed “Product Testing Walls” which provided better return on hardware testing for entire company. Tremendous verbal and written communication skills – a proven trailblazer and effective team builder. Customer oriented, dependable, always presentable as strong company representative. Driven to provide the best standards possible based on the needs of every client.

Colorado Springs, Colorado, United States

Management of “Information, Communication, and Technology Analysis” for CSTI/CHDA. Assistance of technology assessments and feasibility studies of sensitive IP’s within the CU system. Assistance of physical software/hardware technology implementations at the CSTI/CHDA building.

Colorado Springs, Colorado, United States

Project, client, IT, employee, software/hardware management and implementation. Continual implementation of hardware/software upgrades for supported client/Faculty systems. Responsible for sensitive data and college records in regard to the College of Business. Implementation of Apple Computing products to College as well as established training solutions and integrations.