Ryan Busby Email & Phone Number

Commerce, Tx

Columbia Advisory Group (Texas A & M Commerce) May 2017-CurrentNetwork Engineer/Admin• Engineer and maintain the core campus and student housing network infrastructure to a 99% reliability rateo A large HP (250+) device wide area networko Meru/Aruba wireless network of over 300 APs across 4 controllers • Project management for campus infrastructure upgradeso Manage the projects from concept to completion 97% on time and on or under budgeto Built Visio floor plans for contactors to followo Authored Statements Of Work (outlined what was expected of our contractors for each project)o Organized and managed interdepartmental assets to ensure seamless transition from old to new with minimal disruption to our clients day to day worko Maintained documentation of all activities during the project• Respond to and trouble shoot various client issueso Ranged from WIFI to installing new data and phone connectionso Ticket management system is Connect Wise.

Plano, Texas

Level 2 Remote Desktop Support for Textron

Reno, Nevada Area

24/7/365 Monitoring of an international network for issues. Escalating and assisting in the resolution of those issues in a timely manor. Level 1 and 2 responses for Copart’s international network achieving a 98% reliability. Monitored international auto auctions maintaining a 99% uninterrupted completion rate. Used IBM AS400 in daily operations. Designed, built, and maintained a Cisco CCNA based training lab for the Network Operations Center Team including creating lab scenarios for testing preset configs for easy reset. VOIP server troubleshooting. Collaborative teamwork for troubleshooting and outage resolutions. Created detailed best practices/processes documentation. Personnel management for 9 personnel. Performed local and international new hire training using screen share and desktop recording applications (ie. Skype Business, Camtasia)

Perform the final inspection on equipment before the customer is contacted for pick up. Oversee equipment services from start to finish assisting as needed.

Monitor the active network both directly and remotely. Devise, implement, and manage redundant links. Troubleshoot network and answer general/specific network related questions; function as help-desk for network issues.

In-process new or incoming personnel to the organization ; Out-process personnel leaving the organization. Organize and file said information. Maintain accountability of personal identifying information on fifty plus personnel. Schedule training events for organization. Collaborate with Executive Management to build near, short term, and long term calendars for organization. Organize and implement order of merit list for professional development schools. Prepare documents for training schools, vacation request, payroll issues.

Education record

General Studies Emphasis In It Management And Secutity

Bachelor Of Business Administration (Bba), Information Technology

Activities and Societies: N/A all courses where conducted online