As a talented, technically astute, and analytical Director, I have gained a proven track record of success in client adoption, retention, account growth, and overall satisfaction. My dynamic leadership approach in a fast-paced environment has required adaptability, an analytical mindset, and data-driven decision-making, underpinned by excellent communication and interpersonal skills.I combine detail with business acumen, executive maturity, and influence at all organizational levels, to scale operations and sustain business continuity despite ambiguity. I am a proactive team player with a natural ability to motivate, develop, and retain talent by implementing policies and processes, internal guidelines, operational metrics, and coaching/training programs to bridge any skills gaps.In the hospitality arena, I have excelled in building contract support teams, adapting roadmaps, maintaining high-level clients, and orchestrating the installation of point-of-sale (POS) solutions for multi-location units.During my career, I have also sustained CSAT scores for a cloud-based POS platform for the restaurant industry during the challenging period of COVID-19, operating as a strategy leader while maintaining seamless services by transitioning support, onboarding, and fulfillment to remote operations.
Listed skills include Customer Service, Leadership, Microsoft Word, Public Speaking, and 18 others.
