Jonathan Padilla Email & Phone Number

Greater Los Angeles Area

Self employed/Freelance IT services-Installing Home and small business networks-Managing Firewalls -Running CAT5 cable-Set up and managing VoIP systems -Building/repair of PC workstations and MAC workstations-Website creation for small business

Greater Los Angeles Area

Assigned tickets daily based on MSP needsOnsite visits to deploy network devices and user end PC’sManaged Server Backups for multiple sitesManaged VoIP/phones for multiple clientsOn-call for major network outages and emergency ticketsVMWare maintenance on virtual machinesManaging Microsoft Active Directory (Multiple sites)Managing Microsoft Exchange (Multiple sites)Configured PC’s per client's expectations alongside Loading custom images on PC’sProvided remote/phone support for 100+ usersCreated documentation for other employees to use for on-site and in-house operationsLog all billable hours via the ticket system for work doneTroubleshoot any networking/user end issues and escalate when neededWork with project leads for Software roll-outsExperience inOffice 365Microsoft Active DirectoryMicrosoft ExchangeVM WareDatto backupsLabTech (Automation)ConnectWiseScreenConnectiManageFileSiteMeta SwitchVoip (Setup and programming phone systems)Wire Shark

Northridge Ca

-Tier 1 and Tier 2 support-Install analog, digital and IP voice telecommunications equipment at client premise including PBX systems, key systems, voice mail, call center and related peripheral and ancillary equipment including digital, TDM and SIP Trunking.-Employ appropriate troubleshooting techniques for analog, digital and IP voice problems, TDM, digital and SIP trunking plus point-to-point as well as point to co-location network applications.-Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.-Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients. Assist management with gauging and assessing customer environment and issues.-Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.-Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.-Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.-Achieve performance targets established by leadership for applicable Key Performance Indicators.

Northridge, California

Responsible for appointment setting in the service department. Also IT troubleshooting for the service deaprtment. Also leaving detailed information on repair orders for technicians and service advisers so that proper work would be preformed. Used Reynolds & Reynolds systems daily and Dealersocket systems daily. Responsible for keeping previous customers up to date with their needed service and confirming their appointments as well.

Granada Hills, California

Shipping and receiving, stocking, customer service. Keeping correct inventory and running reports on what needed to be orderd to keep the market stocked.

Santa Clarita

Direct customer sales, contacted customers directly to assist in the planning and booking of international flights and cruises. Providing airfare and cruise pricing including transportation to and from thr airport. Set up appointments to inform customers of deposit prices and deadlines for pricing. Use of lotus notes snd multiple DOS based reservation systems. Answered emails, did research for customers, set and followed up successfully with apointments. Kept detailed notes about what each customer was looking for and interested in so that a working relationship could be built.