Technical Fulfillment & Demand Generation

Connecting The Dots - Business Solutions that blur the line between genuine connection and efficiency of use.

Delivering high quality new patients to functional medicine & chiropractic clinics across the united states.

We Help Doctors Acquire More New Patients at a Profit with Behavioral Data & Online Advertising. I helped lead, measure, and guide all departments in an effort to increase profitability and cash flow while ensuring that team members are fulfilled, supported, and striving to improve. Not only that, but I help ensure POC is a well-oiled machine that's systematized with processes to self-sustain and improve itself.

Forging productive partnerships to drive success and outreach.

I started my training in mid September upon being hired to run their Customer Relations department. October 10th I was sent to Washington D.C. to a specialized Subaru of America training and certification course aimed at Advanced Technological Product Knowledge. Upon completing my certification I returned to my store to begin implementing set processes to improve Owner Loyalty Program scores. Shortly after in November of 2017 I was given control of the Equity department responsible for mining our Service department and CRM base to increase LCV and retention while driving sales. Due to my experience in AT&T I quickly became the most qualified manager to troubleshoot hardware / software / networking issues in store, which earned Administration access to all back end systems. At my General Sales Managers request I began restructuring all Sales processes, procedures, and built custom reports through our Reporting & Analytics software to improve employee efficiency. As of January 15th 2019 I have been trained to run the Finance Department, responsible for input and inspection customer information into our DMS. As well as Printing Retail and Lease Contracts, Buyers Orders, State Paperwork, Tag & Title Paperwork, and Selling Finance Products in an effort to lower customer wait times, improve efficiency, and cover other managers days off.

Worked collaboratively across Racetrac's West Florida Regions with Store Managers, Night Managers, and Field Trainers to build developmental processes, procedures, and guidelines on a strict 2 - 3 month deadlines customized to improve a specific store's margin, reduce waste, train Customer Service practices and increase efficiency. Set and held stringent training and maintenance standards for Food Service, and Customer Service Associates including routine and surprise inspections. Responsible for all documentation, invoices, and vendor paperwork. Developed and maintained working relationships with all outside Vendors.

Was assigned to large scale projects where Customer Service and Retention was the primary emphasis. Worked on projects ranging from small, 2-man Escalations Teams to 5-10 man Sales Teams utilizing cross platform software to assess customer needs and Lifetime Value potential to better secure Customer Retention and promote Advocacy. Presented creative solutions to challenges from clients. Helped bridge departmental gaps and acquired new skill sets by collaborating closely with development during projects.