Jonathan Podolsky Email & Phone Number

Boston, Ma, Us

Madison, Wisconsin, Us

As the lead of the customer experience strategy team at Exact Sciences, I am responsible for developing and implementing a comprehensive plan across the entire product portfolio. This includes initiatives to enhance patient adherence to cancer screening tests and related diagnostic procedures, the expansion of sample collection services, and the establishment of a robust voice of the customer data collection process that incorporates key performance indicators. Additionally, I am spearheading the development of new services, such as care navigation and support for patients with positive test results. Alongside these enterprise-level efforts, I am also overseeing the definition and implementation of the customer experience for the Multi-Cancer Early Detection (MCED) program.

Madison, Wisconsin, Us

Guiding the conception, implementation, and evolution of customer experiences for patients and healthcare providers, particularly in relation to the utilization of a cutting-edge NGS multi-cancer early detection test (MCED). This includes both the development of immediate market-ready solutions and the identification of long-term innovation opportunities.I have collaborated with numerous prestigious healthcare organizations to assess the feasibility and optimal integration of genetic testing into existing clinical practices.I am committed to designing a cancer screening experience that prioritizes the needs and preferences of patients, while also being intuitive and easily accessible.

Boston, Massachusetts, Us

Leading a team of more than 25 researchers, strategists, and digital designers towards the common goal of enhancing physician engagement and empowering patients to take a more active role in their cancer treatment. My efforts have resulted in the successful launch of numerous innovative clinical product experiences, including genomic sequencing services with personalized cancer treatment recommendations.I was responsible for managing and developing internal design capabilities, including customer research, experience strategy, and digital design, while also fostering a positive work environment and improving the overall quality of our products and services.I took an active role in driving improvements to the customer experience through initiatives such as the establishment of a patient/provider advocacy team, and have served as chair of the customer experience taskforce and the patient experience insight group, as well as a member of the portfolio governance committee.

Boston, Massachusetts, Us

I formed a team with the aim of enhancing the experiences of patients and clinicians by gaining a thorough understanding of the cancer treatment process and determining the most effective ways to incorporate genomic data into clinical decisions. Our efforts were guided by human-centered qualitative research, which informed our strategy and design work as we brought new clinical solutions to market.

Portsmouth, Nh, Us

I founded the strategy and service design consulting division of the highly respected innovation agency, Mad*Pow, and successfully grew it from the ground up. I oversaw the integration of experience strategy, service design, and digital UX design, resulting in a multi-million-dollar, profitable department with a strong reputation for delivering innovative customer experiences that are both impactful and feasible.

Boston, Ma, Us

Teaching Masters of Design Innovation Program: MDes 614, Service and Value Proposition Design

Amsterdam, Noord-Holland, Nl

Provided strategy and design consulting services to improve overall patient satisfaction and improve HCAPS scores. Improved healthcare provider operational performance by leveraging advanced digital UI and environmental technologies, combined with process and workflow redesign.

Boston, Massachusetts, Us

As a lead consultant for customer experience design initiatives, I utilized experience strategy, UX, and service design methodologies to create new products and services for a range of major brands including Quest Diagnostics, Holiday Inn, Herman Miller, Medtronic, and Staples. These efforts resulted in award-winning customer experiences.I also played a key role in conducting research on consumer, guest, patient, and user behavior to inform portfolio prioritization and long-term strategic roadmaps.In addition to my design responsibilities, I effectively managed and mentored design staff, coordinating their evaluations and development goals, and overseeing the effective allocation of resources.

Bachelor Of Science, Design In Architectural Studies

Masters, Design