Jonathan Potts Email and Phone Number
Experienced VP with a proven track record in managing all aspects of a Retail and Operations business. With additional in depth knowledge of operational design to deliver substantial cost savings without impacting customer service. Strong sales and business development background with determination to exceed all challenges and targets. Effective leadership qualities with the drive to succeed through developing individuals to reach their potential and motivating teams.
Lloyds Bank
View- Website:
- lloydsbank.com
- Employees:
- 9555
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Senior Manager, Commercial DevelopmentLloyds Bank Oct 2021 - PresentIsle Of ManLeader of the product proposition team and pricing team with responsibility for ensuring that the product range was fit for purpose, competitively priced whilst delivering against stretching income and cost deliverables.
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Senior Manager Cost EfficiencyLloyds Bank Jan 2015 - Oct 2021Isle Of ManOrganisational redesigns to maximise cost benefit without detriment to customer service or income. Removal of non income generating costs, through improved processes and workflows.
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Senior Manager, Premier RevitalisationLloyds Bank May 2014 - Dec 2014London, United KingdomProduct redesign to maximise both customer recruitment and retention within an expatriate market. Understand competitive market to deliver a redeveloped product with a competitive edge. Work with third party providers to maximise customer benefits.
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Head Of The International Call CentreLloyds Bank Jan 2010 - Apr 2014Isle Of ManBusiness Leader for 145 employees in an call centre, which handles 1,000,000 calls per annum from an affluent International customer base. Manage the relationship team in delivering a high quality customer service combined with needs based selling. Deliver stretching Key Performance Indicators whilst consistently reveiwing and reducing costs without impacting on customer service.
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Vice President Personal BankingLloyds Bank Dec 2006 - Dec 2009Isle Of Man, United KingdomManage the Personal Banking team across 4 branches with full Profit and Loss accountability. Ensuring that business was carried out with the customers interests at the heart of the business whilst complying to the local regulatory guidelines.
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Vice President, Personal BankingLloyds Bank Jan 2005 - Dec 2006Jersey, United KingdomManage the Personal Banking team across 3 branches with full Profit and Loss accountability. Ensuring that business was carried out with the customers interests at the heart of the business whilst complying to the local regulatory guidelines.
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Branch ManagerLloyds Bank Jan 2003 - Jan 2005GuernseyManager of two outlets with responsibility for the Operational running, Sales and Customer Service.
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Business Development ManagerLloyds Bank Mar 2001 - Jan 2003Isle Of Man And Channel IslandsResponsible for the development of staff within Offshore Banking through in-house training, coaching and performance management.
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Customer Services And Sales RolesLloyds Bank Apr 1989 - Mar 2001North East EnglandVarious roles within Retail Banking, giving a strong background in all aspects of Branch Banking from an operational, customer service and sales prospective.
Jonathan Potts Skills
Jonathan Potts Education Details
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Prudhoe County High School
Frequently Asked Questions about Jonathan Potts
What company does Jonathan Potts work for?
Jonathan Potts works for Lloyds Bank
What is Jonathan Potts's role at the current company?
Jonathan Potts's current role is Senior Manager Cost Efficiency at Lloyds Bank.
What schools did Jonathan Potts attend?
Jonathan Potts attended Prudhoe County High School.
What are some of Jonathan Potts's interests?
Jonathan Potts has interest in Travelling.
What skills is Jonathan Potts known for?
Jonathan Potts has skills like Leadership, Retail Banking, Contact Center Management, Branch Banking, Profit Center Management, Management, Operations Management, Team Management, Operational Planning, Strategy, Sales Management, Strategic Sales Plans.
Who are Jonathan Potts's colleagues?
Jonathan Potts's colleagues are Jennifer Portman, Vicki Vicki, Louise Chowdry, Ian Staples, S Sheikh, Sam Dawkins, Paul Jones.
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Jonathan Potts
London1colt.net -
Jonathan Potts
Oxford -
1port.ac.uk -
Jonathan Potts
Blending Expertise In Engineering And Automotive Industries. We Specialise In Advanced Spray Painting And Restoration For Interiors, Machinery, And Equipment, Including Eco-Friendly Solutions Such As Dry Ice Blasting.Whitefield
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