Jonathan Pouliot Email & Phone Number

Palm Harbor, Fl, Us

Palm Harbor, Florida, United States

Constantly adding new modalities to my toolbox to help you live your best and most empowered life! Life Activation, aura healing, Max Meditation(TM) facilitator, Emotional Cord Cutting, crystal healings/readings, tarot readings, Ensofic Ray reiki, etc.

Facilitate training to new hire or newly promoted employees in the roles of Banker and/or Teller at various branch locations around the country via WebEx (up to 19 learners per class). Topics include soft skills, selling skills, and systems training.• Fully certified for solo facilitation after 1 class observation and 2 class co-facilitations.

Clearwater, Florida, United States

Provide training to domestic and international clients in the retail industry in use of proprietary hardware and software using virtual platforms such as Microsoft Teams and BlueJeans.• Took over monthly training webinar facilitation within 2 months of joining the company. • Created Train-the-Trainer documentation to help international employees train their clients in their native language.• Created demo videos used by Marketing for Global Sales meeting.

Saint Petersburg, Florida

Mentor four Trainer I's through challenging classroom situations, improving and evaluating facilitation skills; audit classroom grade books for 7+ lines of business. - Promoted to Trainer II position from Trainer I position in just ten months. - Named dedicated trainer for one of the company's most prestigious clients.- Trained to interview Trainers, Line Trainers, and Aspire Trainers, including evaluating facilitation skills- Delivered training of new Coaching Methodology to all Call Center Managers and Supervisors, including a weekly follow-up email to encourage continual practice of the skills imparted.- Delivered distance learning to international Quality Analyst employees.

Tampa/St. Petersburg, Florida Area

Facilitated classroom learning and coordinate Academy Bay training for banking products as assigned. Maintained class records including attendance, competencies, obtained credentials, and measuring individual achievement/progression. Completed new hire associate call quality certification and deliver coaching as necessary. Updated client materials with new on-site procedures. - Created new agenda to maximize learning flow while adding activities I developed to enhance and solidify key learning objectives.- Received Quality Assurance Certification by achieving a variance of 0.0% on first attempt.- Trained 24 Customer Service associates on-site in 7 months.

Tampa Bay, Fl

Provided safe and reliable transportation. Followed directions, interacted with riders, and followed general road safety procedures. Maintained a 4.5 out 5 stars rating.

Clearwater, Fl

Created, maintained, and closed defendant files for the Supervised Released on Own Recognizance (ROR) program. Managed Odyssey database for data entry and electronic file maintenance. Created original process documentation of 20 procedures in first month.

Clearwater, Fl

Trained classes of up to 30 associates through all stages of customer service and sales, including new hires and established associates. Developed process guides and practice exercises for trainees. Certified Subject Matter Expert (SME) for international order entry system. - Created extensive material for existing associates, detailing new processes and call flow to train international sales/service associates and operations employees.- Participated in multiple international sales / service system tests, ensuring success prior to launch and suggesting solutions to challenges encountered in the process. - Oversaw all Standard Operating Procedures for new process implementation.- Supported an out-of-state Business Process Outsource (BPO) project with 28 associates.- Supported multiple distance learning sessions for an international audience of managers and supervisors in the operations field.

Clearwater, Fl

Increased customer satisfaction scores for 10 of the largest corporate-owned locations nationwide via an end-of-service survey. Collaborated with the national corporate accounting department and 10 general managers nationwide to ensure complete customer satisfaction.- Increased customer satisfaction by 4%, exceeding expectations in just three months.- Named "PODS VIP" in first six months of employment. - Received PODS "Delighting Customers" core value award in fourth month of employment.

Clearwater, Fl

Assisted customers with moving and/or storage orders. De-escalated problems, provided price quotes, scheduled move dates, and answered billing questions.- Received highest Quality Assurance score during Academy Bay portion of training.- Promoted from Tier I associate to Tier II in less than four months.

St. Petersburg, Fl

Oversaw comprehensive dependent verification services including client records, critical documents, and confidential correspondence; created new subdivision accounts as needed. - Reduced final statistic calculation errors by creating a full process flow chart for sales team and clients, which proved so successful I was asked to do the same for another team.

St. Petersburg, Fl

Assisted with ARRA documentation for discrepancy reports, corrections, and consumer/client correspondence. Trained in Open Enrollment processes for my unit’s most challenging tasks.Accomplishments include: - Received “I Am the Difference” Staff Award (11/2010); “Key Contributor” Staff Member (7/2010).

Bachelor'S, Musical Theatre

Activities and Societies: Dance Ensemble (2002/2003) Productions: "How to Succeed..." (Gatch), "Me & My Girl" (Parchester), "Zoo Story /.

Associate'S, Music - Vocal Performance

Activities and Societies: Jazz Choir (Singer and Choreographer) Theatre Productions: "Look Homeward, Angel" (Will Pentland), "The Mikado".