• Be the primary point of contact for direct care staff and serve a major function of performing management and compliance activities directly related to Program Operations and basic Human Resources functions with the ability to work varying hours.• Effectively schedule 15-25 direct care staff on 24 hour shift schedules with the ability to adapt to various employees' schedules and arrange for reliable coverage at all times.• Proficiently navigate our time management system for payroll, approving/denying staff overtime, managing the timecards of supervisees, and minimizing the organizations payroll liability through efficient monitoring.• Strong skills in conflict resolution between clients, high proficiency in the ability to ACA block, deescalate tense situations, and awareness/sensitivity to all clients.• Train new program staff and orient them towards their required duties, such as ensuring that information in passdown’s and communication from the house are accurate and provide a reliable account of the activities occurring therein.• Conduct Safety Surveillance Tours of the facility, monitor the status of each house's Infection Control practices, and conduct regular inspection of the premises at your designated sites.• Manage the logistical needs of the facility, ensuring all clients get to appointments on time, that drives are scheduled, and act as the primary point of contact between the program and the organization as a whole.• Participation and collaboration in leadership meetings among other program divisions and quality management related projects.• Collaborate with the Compliance Department in order to provide them various documentation and information needed to maintain CCL Licensure.