IT Support professional and recent boot camp graduate with experience in Microsoft Office 365, technical support and troubleshooting, ticketing systems, user training, operating systems, software installation and configuration, and customer service. Over 2 years of experience with problem solving, high intensity environments, and customer service.Recently acquired skills: Technical Support Fundamentals: troubleshooting, customer support, Linux, binary code, operating systems, ticketing systems (ServiceNow) Computer Networking: Ipv4, networking models, domain name systems, cloud computing Operating Systems: PowerShell, Linux, users and permissions, command-line interface, linux file systems Systems Administration: backup, directory services, lightweight directory access protocol, disaster recovery plans, troubleshooting Security: network security, wireless security, cybersecurity, cryptography, information security Microsoft Office 365 Deployment: Admin Center (basic setup), creating user accounts, adding domains, and configuring email, directories, conferencing, file sharing, and valuable business services such as PowerShell and SharePoint. Microsoft Office 365 Administration: adjusting user and subscription settings, configuring Exchange mailboxes and groups, setting up SharePoint sites, managing Microsoft Teams, and performing advanced configurations, such as multifactor authentication and PowerShell scripting