Drove reorganization of software operations across two vertical practices and three horizontal practices, consisting of developers and quality assurance professionals, to establish the company as a credible digital solution provider in the financial services industry by delivering to market the company’s first, white label, online account opening and fulfillment solution.· Increased organizational software sales opportunities by creating the digital account opening and fulfillment solution· Established online ADA accessibility practice by defining repeatable approach, tools, and best practices to deliver web content and PDF’s to end-customers aligned with WCAG AA 2.0/2.1 guidelines · Drove modernization of digital user authentication by integrating with OIDC cloud based identity providers; which reduced implementation costs by 3%· Fostered strong partnerships with business stakeholders to synthesize business and technical objectives into actionable roadmaps and program work plans· Slashed DevOps costs by 80% by converting manual build/deploy processes to continuous integration and delivery model· Executed developer and QA resource forecasting, acquisition, coaching, and management

Drove software development operations across one vertical practice and two horizontal practices, consisting of software professionals, to deliver to market a new healthcare point of sale credit solution projected to increase corporate revenue. The TPO product delivery to market was considered so successful that the organization’s CEO and COO performed a case-study of my teams’ operational approach, and I was awarded the President’s Award.· Implemented automated systems health check, unit testing, and integration regression testing practice leveraging NUnit and ReadyAPI; which expedited quality feedback loop by 300%· Modernized service delivery by decomposing legacy solutions’ service monoliths into scalable, reusable, and composable micro-services with proper separation of concerns· Aligned three different software practices around defect prevention cross-team operational process; which improved quality-to-market deliverables (QTM) by 60% · Implemented beta customer implementation for major bank; delivering on-time w/ high ratings for customer satisfaction· Defined program-level project schedules and communicated program level status to stakeholders· Promoted, hired, coached, and managed engineering and quality assurance leadership for cross-functional teams

•Accountable to strategically align new development and maintenance activities for all of ARGO’s decision engine business modeling product offerings with customer project needs•Planned, staffed, and managed concurrent product maintenance activities with customer implementation projects •Implemented a pooled resource allocation program across product development and customer project teams to support horizontal resource scalability, cross training, and ad-hoc resource management.•Modified decision engine execution process to facilitate test-driven development•Reduced implementation and products defect yields from an average of 1 defect per 8 hrs. of development to an average of 1 defect per 55 hrs. of development•Reduced decision engine solutions’ time-to-market for customer implementations from 14 months to 7 months

•Elicited and documented requirements during customer requirement sessions, translated the requirements into user and system process flow diagrams, user interface mock-up’s, and detailed design documents•Managed the full life cycle of an Imaging Workflow integration application from inception to customer deployment•Provided development and implementation services utilizing: HTML, XSLT, XML, JavaScript, JQuery, ARGO BANKPRO, ARGO Decision Analytics Toolkit, Lua, and SQL Server technologies•Managed customer expectations and provided customer support to users and administrators during deployment of products•Provided system architecture design services that focused on modularity and reusability using XML, SOAP, and COM technologies•Designed and architected a SOAP middleware API to allow external applications to interface with the Imaging Workflow application