Jonathan Ramsay Email & Phone Number

Louisville, Kentucky, United States

- Ensure accurate, timely documentation and submission of customs entries using IT systems and digital tools like BOSS and imaging systems. - Identify and resolve discrepancies in customs documentation through data analysis and communication with both clients and foreign origin offices.- Build strong client relationships by providing high-quality service and support through clear and timely communication, ensuring that end users' concerns are addressed promptly and effectively.- Ensure compliance with federal customs requirements by auditing entries and applying accurate harmonized tariff schedule (HTS) codes.- Manage the scanning, storing, and retrieval of customs entries using imaging systems, practicing proficiency in various document management systems.- Maintain confidentiality and ensure the secure handling of sensitive client information.- Work closely with supervisors and cross-functional teams to resolve issues efficiently.

Los Angeles, California, United States

- Operated advanced screening technology and equipment to detect security threats, including prohibited items and potential dangers, ensuring the safety of passengers, aircraft, and public infrastructure.- Conducted thorough risk assessments and physical security inspections, including manual baggage searches and passenger screenings, to identify and mitigate potential threats.- Controlled access to sensitive areas by monitoring and securing terminal entry and exit points, preventing unauthorized access to restricted zones.- Applied security protocols to analyze, evaluate, and respond to potential security risks in real-time, under high-pressure, time-sensitive conditions.- Utilized critical thinking and situational awareness to make effective decisions in both routine and crisis situations, identifying suspicious behavior, objects, or patterns that posed security risks.- Demonstrated proficiency in risk-based security procedures, dynamically adjusting protocols based on changing risk levels and specific threat indicators.- Maintained compliance with all Standard Operating Procedures (SOPs) and security regulations, while staying adaptable to evolving security threats and new technologies.- Interacted with the public and provided customer service, explaining security procedures and addressing inquiries to ensure a safe and secure environment.- Developed a strong understanding of security best practices, threat mitigation techniques, and incident response procedures.- Collaborated with security teams and law enforcement agencies, contributing to coordinated efforts to prevent security breaches and maintain public safety.

El Segundo, California, United States

Completed checklists to ensure quality on each build.Discovered issues and reported issues to developers using DevTrackCreated improvised testing procedures to ensure quality. Tested on multiple AAA games.

Los Angeles, California, United States

Patrolling building perimeter and monitoring all entrances and exits.Scanning and checking employees entering facility.Writing reports about all activity on the premises.

El Segundo, Ca

Completed checklists to ensure quality on each build.Discovered issues and reported issues to developers using DevTrackCreated improvised testing procedures to ensure quality. Tested on multiple AAA games.

Providing great customer service to staff and visitors.Responsible for keeping my own personal bank balanced.Keeping cashier area stocked and maintained.

Los Angeles, California, United States

Provide an exceptional customer experience by ensuring the customer is always the priorityAssist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessaryDetermine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selectionDemonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty ProgramsBe proficient in POS systems including but not limited to Search and Send and My ClientProactively assist customers who are using devices to shop and compare, whether Macy’s devices or their ownDevelop new business and expand client base through networking, suggestive selling and on the floor presenceMaintain department recovery standards; including fitting room go backs to standard, if applicableRetrieve additional merchandise for customers as requestedAssist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance setsAssist in inventory and markdown processAdhere to Asset Protection and inventory control and compliance proceduresFollows shortage programs and proceduresPerform these and other functions in an efficient manner, as directed by the SupervisorRegular, dependable attendance and punctuality

Santa Monica, California, United States

Completed checklists to ensure quality on each build.Discovered issues and reported issues to developers using DevTrackCreated improvised testing procedures to ensure quality. Tested on multiple AAA games.

Los Angeles, California, United States

Open or Closed store depending on shifts.Provided excellent customer service.Maintained Store Presence.Set up Store promotions and decorations.Handled Nightly deposits and Morning bank Drop offs.